- Notes, cautions, and warnings
- Introduction
- Document revision history
- New and enhanced features
- Key integration concepts
- User authentication
- Devices
- Credential accounts
- Credential profiles
- Device discovery rules
- Device groups
- Maintenance mode
- Telemetry collections
- Initiate a collection
- Cancel a collection
- Get collections of a device
- Get all collections
- Get collection overview details
- Get all analytics collections
- Get collection component list in tree view
- Get collection attribute details of a component in tree view
- Get structured log details in tree view
- Upload a collection
- Download a collection
- Download an analytics collection
- Download an unstructured log
- Service requests
- Get status of a job
- Get health status of a gateway
- Integrate Secure Connect Gateway with ServiceNow or CRM
- Secure Connect Gateway resources
- Contacting Dell Technologies
Secure Connect Gateway REST API Guide
Integrate Secure Connect Gateway with ServiceNow or CRM
To integrate secure connect gateway with your ServiceNow or CRM instance to manage the service requests created for your devices, perform the following steps:
- Enable REST API interfaces in Secure Connect Gateway.
- Ensure that your ServiceNow or CRM instance adheres to the key integration concepts.
- Use the Get all service requests API to retrieve information about the service requests created for your devices.
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