- Notes, cautions, and warnings
- Introduction
- Document revision history
- New and enhanced features
- Key integration concepts
- User authentication
- Devices
- Credential accounts
- Credential profiles
- Device discovery rules
- Device groups
- Maintenance mode
- Telemetry collections
- Initiate a collection
- Cancel a collection
- Get collections of a device
- Get all collections
- Get collection overview details
- Get all analytics collections
- Get collection component list in tree view
- Get collection attribute details of a component in tree view
- Get structured log details in tree view
- Upload a collection
- Download a collection
- Download an analytics collection
- Download an unstructured log
- Service requests
- Get status of a job
- Get health status of a gateway
- Integrate Secure Connect Gateway with ServiceNow or CRM
- Secure Connect Gateway resources
- Contacting Dell Technologies
Secure Connect Gateway REST API Guide
Suspend, resume, or close a case
You can perform the following tasks for a case:
- Suspend—request technical support to stop activities that are related to a case for 24 hours in the following scenarios:
- If you want to resolve the issue without any assistance from technical support.
- If you do not want to receive any notifications that are related to the support case during a planned maintenance activity.
- Resume—request technical support to resume activities for a previously suspended case.
- Close—request technical support to close a case that does not have Closed or Requested For Closure status.
For information about parameters used, see Service requests.
- URI—<BASE URI>/v2/cases/{number}
- Method—PUT
- Content-type—application/json
- Request body—
{ "status": "Suspended", "notes": "string" } - Response body—Success response code 204 is displayed.
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please provide ratings (1-5 stars).
Please select whether the article was helpful or not.
Comments cannot contain these special characters: <>()\