- Notes, cautions, and warnings
- Introduction
- Document revision history
- New and enhanced features
- Key integration concepts
- User authentication
- Devices
- Credential accounts
- Credential profiles
- Device discovery rules
- Device groups
- Maintenance mode
- Telemetry collections
- Initiate a collection
- Cancel a collection
- Get collections of a device
- Get all collections
- Get collection overview details
- Get all analytics collections
- Get collection component list in tree view
- Get collection attribute details of a component in tree view
- Get structured log details in tree view
- Upload a collection
- Download a collection
- Download an analytics collection
- Download an unstructured log
- Service requests
- Get status of a job
- Get health status of a gateway
- Integrate Secure Connect Gateway with ServiceNow or CRM
- Secure Connect Gateway resources
- Contacting Dell Technologies
Secure Connect Gateway REST API Guide
Introduction
Secure connect gateway is an enterprise monitoring technology that is delivered as an appliance and a stand-alone application. It monitors your devices and proactively detects hardware issues that may occur. Depending on your service contract, it also automates support request creation for issues that are detected on the monitored devices. See Secure Connect Gateway capabilities available with Dell Technologies service contracts.
Supported products include Dell EMC server, storage, chassis, networking, data protection devices, virtual machines, and converged or hyperconverged appliances.
NOTE:SupportAssist Enterprise and Secure Remote Services capabilities are now part of
secure connect gateway.
When a hardware issue is detected, secure connect gateway automatically collects the telemetry that is required for troubleshooting the issue. The collected telemetry helps technical support to provide a proactive and personalized support experience.
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