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See the Suggested Quick Fixes for a desktop or laptop keyboard not working and the keyboard troubleshooting sections for help with resolving your keyboard issues.
Updated: December 03, 2025
ID: 000131432
This article details the BIOS passwords for all Dell Thin Clients.
Updated: April 22, 2025
ID: 000128600
Dell Client Platform remediation is available for an EDK2 vulnerability that could be exploited by malicious users to compromise the affected system.
Updated: December 04, 2025
ID: 000270384
Learn about Wireless LAN card issue occurs when running LAN test in SupportAssist 4.0.3.
Updated: December 04, 2025
ID: 000227867
Dell Client Platform remediation is available for multiple OpenSSL vulnerabilities within AMI BIOS that could be exploited by malicious users to compromise the affected system.
Updated: November 17, 2025
ID: 000318839
The following article provides information about CPU frequency stuck after resuming from sleep mode (S3) issue on desktop.
Updated: November 13, 2025
ID: 000208240
Dell ThinOS 10 remediation is available for multiple Google Chrome vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: November 11, 2025
ID: 000379460
Learn what to do when SQL Server cannot be installed on an SSD and gives an error of "Unable to install SQL Server" with an exit code of 2061893606.
Updated: November 06, 2025
ID: 000379457
Dell Windows 10 IoT Enterprise LTSC 2021, Dell Windows 11 IoT Enterprise LTSC 2024 remediation is available for multiple Omnissa Horizon Client vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: November 03, 2025
ID: 000384876
Ubuntu 22.04 Full Disk Encryption (FDE) is a special version of Ubuntu that provides Trusted Platform Module (TPM) full disk encryption support on select Dell computers. With current computer designs, specific BIOS settings are required before performing a fresh Operating System (OS) installation or booting into the OS.
Updated: October 31, 2025
ID: 000213375
Dell Client Platform BIOS remediation is available for a Security Version Number Mutable to Older Versions Vulnerability that could be exploited by malicious users to compromise the affected system.
Updated: October 31, 2025
ID: 000250131
Check your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product.
Updated: October 22, 2025
ID: 000132024
Learn about why the Windows key is not working on the Dell preinstalled Ubuntu or Linux operating system.
Updated: October 21, 2025
ID: 000226814
Information about Windows 11 having an Intel Smart Sound Technology (Intel SST) driver incompatibility problem.
Updated: October 21, 2025
ID: 000224504
The article provides information about how to handle HttpsBoot booting to Ediags (EPSA) if SecureBoot is set to Enabled.
Updated: October 20, 2025
ID: 000222584
Learn information to help plan for upgrading from Merlin imaging to Dell Image Manager (DIM) on a thin client using Windows 10 LTSC 2021.
Updated: October 17, 2025
ID: 000367278
The following article provides information about a network connection issue on OptiPlex desktops. Enabling a metered connection stops the Wi-Fi and Ethernet connections from working.
Updated: October 17, 2025
ID: 000214888
Information about the NVIDIA control panel for the Manage 3D settings crashes in Windows 10 and 11 computers.
Updated: October 17, 2025
ID: 000214379
Learn about how the Dell Pro Webcam - WB5023 and Dell Webcam - WB3023 must have the microphone enabled to use it.
Updated: October 17, 2025
ID: 000213452
This article provides information about setting HTTPsBootMode from AutoMode to ManualMode by Dell Command Configure reporting an error.
Updated: October 13, 2025
ID: 000206252
This article provides instructions to enable or disable USB boot support for OptiPlex 3000 thin clients.
Updated: October 06, 2025
ID: 000216658
When switching between AC and Type-C adapter power source, the Dell Micro Form Factor computer shuts down. This occurs on the Dell Pro Micro Plus QBM1250, Dell Pro Micro Plus XE QBM1250, and OptiPlex 3000 Thin Client.
Updated: October 06, 2025
ID: 000377065
Dell ThinOS 10 remediation is available for multiple third-party component vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: September 29, 2025
ID: 000372932
This article provides more information about the Azure virtual desktop (AVD) client stops responding during a Microsoft Teams calls when using webcam or screen share in Dell ThinOS 9.
Updated: September 22, 2025
ID: 000340003
This article provides more information about the end of support for TightVNC on Dell’s Windows thin clients.
Updated: September 12, 2025
ID: 000368596
Wyse ThinOS AVD, RDSH, or RDP Session Window Temporarily Stops Responding After Network Interruption
An AVD, RDSH, or RDP session window may temporarily stop responding when the session is interrupted or disconnected due to network connectivity.
Updated: September 08, 2025
ID: 000202627
Dell Client Platform Firmware Update Utility remediation is available for an Improper Link Resolution Vulnerability that could be exploited by malicious users to compromise the affected system.
Updated: September 08, 2025
ID: 000227591
Information about supported commands for Dell Data Wipe.
Updated: September 05, 2025
ID: 000186133
Dell ThinOS remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: September 02, 2025
ID: 000364434
Dell ThinOS 10 remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: August 26, 2025
ID: 000359619
Dell Client Platform BIOS remediation is available for a Stack-based Buffer Overflow Vulnerability that could be exploited by malicious users to compromise the affected system.
Updated: August 19, 2025
ID: 000283859
Dell ThinOS 10 remediation is available for multiple ControlUP VDI Agent vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: August 04, 2025
ID: 000350980
This article provides information about Windows 11 IoT devices unable to pull images from Wyse Management Suite (WMS) Cloud use a remote repository.
Updated: July 29, 2025
ID: 000350906
This guide provides a step-by-step overview for retrieving an image from a Windows 11 IoT device using Wyse Management Suite (WMS) Cloud in a Remote Repository.
Updated: July 28, 2025
ID: 000350783
Dell ThinOS 10 remediation is available for multiple Google Chrome vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: July 25, 2025
ID: 000347823
Dell Client Platform BIOS remediation is available for a Weak Password Recovery Mechanism Vulnerability that could be exploited by malicious users to compromise the affected system.
Updated: July 21, 2025
ID: 000300450
Find out more about how to clean your Dell equipment.
Updated: July 18, 2025
ID: 000133659
Dell ThinOS remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: June 30, 2025
ID: 000289886
Effortlessly manage your Dell Wyse thin clients: Discover the versatile USB Imaging Tool matrix for easy firmware upgrades and maintenance.
Updated: June 12, 2025
ID: 000126360
Dell ThinOS remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: June 12, 2025
ID: 000325632
Dell Client Platform remediation is available for multiple vulnerabilities addressed in Intel Platform Update - February 2025.1 advisories that could be exploited by malicious users to compromise the affected system.
Updated: June 10, 2025
ID: 000239036
This article provides information about an issue where a user may hear a pop noise when Windows plays a notification.
Updated: June 09, 2025
ID: 000217428
This article provides information about the long reboot time on Windows 10 CMIT Government Edition (CMGE).
Updated: May 21, 2025
ID: 000207493
Dell Command | Update (DCU) does not offer driver or firmware updates once they have been updated successfully with DCU previously, and then downgraded.
Updated: May 19, 2025
ID: 000223925
Information about the Dell Wyse USB imaging tool (version 3.5.0) being officially deprecated and removal on April 04, 2025.
Updated: May 13, 2025
ID: 000314232
This article provides information about being unable to launch a published desktop on Azure Virtual Desktop (AVD) after updating ThinOS to 2502 with AVD 3.1 v3.1.3044.
Updated: May 13, 2025
ID: 000303827
This article provides information about the OptiPlex 3000 thin client running Windows 10 IoT Enterprise LTSC, it may not load past the User Login screen.
Updated: May 05, 2025
ID: 000220805
Customers who use Dell third-party update catalog with Microsoft Endpoint Configuration Manager (MECM) observed driver updates being reported as installed without installing or deploying driver updates.
Updated: May 05, 2025
ID: 000217893
Dell Client Platform remediation is available for an Out-of-Bounds Write Vulnerability that could be exploited by malicious users to compromise the affected system.
Updated: May 02, 2025
ID: 000221744
The following guide provides information about resolving a Windows operating system on-screen error. You see the power error: 'There are currently no power options available.'
Updated: May 02, 2025
ID: 000215524
Customers can uninstall Dell ThinOS packages like, WVD/AVS, PCoIP, Citrix, Horizon, and others, using Wyse Management Suite (WMS).
Updated: April 24, 2025
ID: 000216159
This article discusses why Dell ThinOS ran a network diagnostic and why it failed.
Updated: April 24, 2025
ID: 000217192
This article provides information about upgrading Dell ThinOS9 to Dell ThinOS10 and the audio device name changing.
Updated: April 23, 2025
ID: 000294442
Dell Windows 10 IoT Enterprise 2021 LTSC has an updated Admin and User password.
Updated: April 23, 2025
ID: 000217855
OptiPlex 3000 thin clients with ThinOS 9.x versions may encounter failure to boot with an error prompt as "Fatal Error: Can not decrypt Root partition. This may cause by TPM/PTT/NIC device disable or enable in BIOS." This article is to instruct the recovery process using a USB drive with ISO image.
Updated: April 23, 2025
ID: 000201437
This article discusses the default password for the OptiPlex 3000 Thin Client Windows IoT admin account.
Updated: April 22, 2025
ID: 000214259
Learn step-by-step instructions about how to upgrade a supported device from ThinOS 9 to ThinOS 10.
Updated: April 22, 2025
ID: 000297483
User who purchase a Dell OptiPlex 3000 Thin Client unit with eMMC storage, and then install an SSD drive may not see the added storage in the F12 One-time Boot Menu.
Updated: April 22, 2025
ID: 000196679
The following article contains recommendations for Wyse Management Suite (WMS) network configuration in an 802.1x wired environment.
Updated: April 19, 2025
ID: 000195180
This article provides information about reducing CPU and memory usage with Citrix Browser Content Redirection on Dell ThinOS 9. Learn how to configure it in Citrix Studio.
Updated: April 19, 2025
ID: 000130864
This article provides information about Auto On Time issue on Inspiron, Vostro, ChengMing, Precision, OptiPlex Desktop and All-in-One's (AIO).
Updated: April 18, 2025
ID: 000206660
The following article provides information about the use, features, assembly, and compatibility of the Dell Pro Dual Monitor Arm MDA20.
Updated: April 17, 2025
ID: 000153027
This article provides information about the period key on the numerical keypad not working when pressed on Dell Thin Clients set to Brazilian Portuguese, when connecting to a remote computer using Windows RDP.
Updated: April 16, 2025
ID: 000221577
The following article provides information about the Dell Pro Micro All-in-One Stand MFS22.
Updated: April 15, 2025
ID: 000197379
Windows 10 IoT Enterprise LTSC 2021 may be reinstalled using a USB drive that is supplied by Dell support.
Updated: April 14, 2025
ID: 000198584
Dell Client Platform BIOS remediation is available for multiple OpenSSL vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: April 09, 2025
ID: 000250484
This article provides information about the use and features of the Dell Pro Single Monitor Arm MSA20.
Updated: April 08, 2025
ID: 000152981
Dell Client Platform remediation is available for a Waves APO vulnerability in Realtek and Cirrus Logic Audio Drivers that could be exploited by malicious users to compromise the affected system.
Updated: March 05, 2025
ID: 000209459
Dell Client Platform remediation is available for an OpenSSL vulnerability that could be exploited by malicious users to compromise the affected system.
Updated: February 25, 2025
ID: 000226216
Dell ThinOS remediation is available for a Command Injection Vulnerability that could be exploited by malicious users to compromise the affected system.
Updated: February 25, 2025
ID: 000228350
Dell Client Platform BIOS remediation is available for a Weak Authentication Vulnerability that could be exploited by malicious users to compromise the affected system.
Updated: February 17, 2025
ID: 000258429
Dell Hybrid Client remediation is available for multiple third-party security vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: February 17, 2025
ID: 000217322
Dell Client Platform remediation is available for a vulnerability in Intel Chipset Software Installation Utility that could be exploited by malicious users to compromise the affected system.
Updated: February 11, 2025
ID: 000236855
If an M.2 SSD is installed into a unit running Dell ThinOS with eMMC storage on the motherboard, the computer fails to display any storage information for that SSD.
Updated: February 06, 2025
ID: 000196552
Dell Wyse Device Agent remediation is available for multiple third-party component vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: January 30, 2025
ID: 000247229
Dell Client Platform BIOS remediation is available for multiple vulnerabilities addressed in Intel® Platform Update 2024.3 Advisories that could be exploited by malicious users to compromise the affected system.
Updated: November 20, 2024
ID: 000225475
Dell Client Platform remediation is available for multiple OpenSSL vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: November 20, 2024
ID: 000226215
OptiPlex 3000 Thin Client users may notice a screen flicker around half a second when booting the unit.
Updated: November 13, 2024
ID: 000193357
How to push the Wyse Easy Setup Remote session configurations from Dell Wyse Management Suite (WMS) to Dell Wyse Windows Embedded Thin Clients.
Updated: October 17, 2024
ID: 000111259
Dell Client BIOS remediation is available for multiple OpenSSL vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: October 15, 2024
ID: 000226603
Dell Client BIOS remediation is available for an Out-of-Bounds Write Vulnerability that could be exploited by malicious users to compromise the affected system.
Updated: September 24, 2024
ID: 000225476
This article provides steps to change or remove the Dell logo as the profile picture for Windows 10 Io2 LTSC 2021.
Updated: August 29, 2024
ID: 000228157
Dell Hybrid Client remediation is available for an OpenSSH's server (sshd) vulnerability that could be exploited by malicious users to compromise the affected system.
Updated: August 26, 2024
ID: 000227596
This article explains how to determine the commands to uninstall applications remotely using a PowerShell script delivered using Wyse Management Suite (WMS).
Updated: August 23, 2024
ID: 000222586
This article explains how to collect the PCoIP logs including PCoIP agent level 3 log files in Dell Wyse ThinOS with PCoIP.
Updated: July 09, 2024
ID: 000216105
Dell Hybrid Client remediation is available for multiple vulnerabilities in Google Chrome that could be exploited by malicious users to compromise the affected system.
Updated: July 01, 2024
ID: 000226269
Dell Client Platform remediation is available for multiple vulnerabilities in Intel® PROSet/Wireless WiFi and Bluetooth® drivers that could be exploited by malicious users to compromise the affected system.
Updated: June 18, 2024
ID: 000222725
This article provides steps to connect Android smartphones in Dell ThinOS in a virtual environment using Remote Desktop Protocol (RDP), Citrix, or VMware.
Updated: June 18, 2024
ID: 000226177
How to manage Windows 10 IoT updates on Dell Thin Clients. Our guide helps you avoid update overload by concealing unnecessary updates with PowerShell scripts.
Updated: June 10, 2024
ID: 000224326
Configure PXE booting on your OptiPlex 3000 Thin Client using this BIOS setup guide. Enable PXE boot over IPv4 and IPv6 networks efficiently and streamline your boot process.
Updated: June 10, 2024
ID: 000224674
Dell Platform BIOS remediation is available for multiple security vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: May 22, 2024
ID: 000220797
This article provides the steps when a Dell Thin Client logged in to a Microsoft Remote Desktop Server (RDS) is issued a Terminal Server Client Access License (TSCAL).
Updated: May 14, 2024
ID: 000213009
Dell Hybrid Client remediation is available for multiple third-party component vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: April 30, 2024
ID: 000221836
Dell Client BIOS remediation is available for an Improper Input Validation vulnerability that could be exploited by malicious users to compromise the affected systems.
Updated: April 18, 2024
ID: 000220141
Dell Client BIOS remediation is available for multiple Tianocore EDK2 vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: April 17, 2024
ID: 000217986
Dell Dock Firmware and Dell Client Platform remediation is available for an Improper Link Resolution vulnerability during installation that could be exploited by malicious users to compromise the affected system.
Updated: April 17, 2024
ID: 000217981
Dell Client BIOS remediation is available for multiple security vulnerabilities disclosed in Intel IPU 2024.1 that may be exploited by malicious users to compromise the affected system.
Updated: April 17, 2024
ID: 000217983
Dell Client BIOS and Dell Precision Rack BIOS remediation is available for multiple Tianocore EDK2 vulnerabilities that may be exploited by malicious users to compromise the affected system.
Updated: April 17, 2024
ID: 000215643
Discover how to leverage Unified Write Filter (UWF) exclusions on Windows 10 IoT to safeguard your monitor settings between reboots.
Updated: February 26, 2024
ID: 000222477
OptiPlex 3000 Thin Client users may notice that the SSD storage size for their computer is not displaying the expected size in System Information page.
Updated: February 08, 2024
ID: 000196551
Dell Client BIOS remediation is available for an improper input validation vulnerability that could be exploited by malicious users to compromise the affected systems.
Updated: January 12, 2024
ID: 000217707
Dell Client Platform remediation is available for AMD Graphics Driver vulnerabilities that could be exploited by malicious users to compromise the affected systems.
Updated: December 19, 2023
ID: 000217077
Dell Client Platform remediation is available for Intel Graphics Driver vulnerabilities that could be exploited by malicious users to compromise the affected systems.
Updated: December 19, 2023
ID: 000216235
Dell ThinOS remediation is available for a libwebp vulnerability that could be exploited by malicious users to compromise the affected system.
Updated: December 05, 2023
ID: 000218770
Dell Client BIOS remediation is available for an improper authentication vulnerability that could be exploited by malicious users to compromise the affected system.
Updated: November 28, 2023
ID: 000215217
Dell Client BIOS remediation is available for a Time-of-check Time-of-use (TOCTOU) vulnerability that may be exploited by malicious users to compromise the affected system.
Updated: November 28, 2023
ID: 000212817
Dell Hybrid Client remediation is available for Libwebp and Google Chrome vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: November 27, 2023
ID: 000219323
Dell Client BIOS remediations are available for multiple improper input validation vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: September 20, 2023
ID: 000212204
Dell Client BIOS remediation is available for an Out-of-bounds Write Vulnerability that could be exploited by malicious users to compromise the affected system.
Updated: September 14, 2023
ID: 000214778
Dell Client BIOS remediation is available for a Signed to Unsigned Conversion Error Vulnerability that could be exploited by malicious users to compromise the affected system.
Updated: September 12, 2023
ID: 000214780
Dell Client BIOS remediation is available for an Improper Input Validation Vulnerability that could be exploited by malicious users to compromise the affected system.
Updated: September 12, 2023
ID: 000214779
Dell ThinOS remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system
Updated: July 18, 2023
ID: 000215864
Dell Client Consumer and Commercial platform remediation is available for these vulnerabilities that may exploited by locally authenticated malicious users to compromise the affected systems.
Updated: June 08, 2023
ID: 000202196
Dell ThinOS remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.
Updated: April 03, 2023
ID: 000211655
Dell Client Consumer and Commercial platform remediation is available for these vulnerabilities that may be exploited by malicious users to compromise the affected systems.
Updated: January 11, 2023
ID: 000205135
Dell Client Consumer platform remediation is available for a Dell BIOS vulnerability that may be exploited by malicious users to compromise one or more affected systems.
Updated: December 16, 2022
ID: 000205717