Telecom’s Future Success Starts with a Strategy

Most business leaders are familiar with Geoffrey Moore’s “Crossing the Chasm,” a book highlighting the gap between disruptive ideas and market adoption. Today, this idea resonates strongly in the telecom industry. The disruptive idea? Cloud. The chasm? Concerns about risk, skill sets, and resources. Telecom leaders know they must bridge this gap or risk their survival.

Acknowledging these challenges, Dell Technologies unveiled the Open Telecom Transformation Program earlier this year. This program reduces risks and accelerates the shift from legacy systems to open, cloud-native architectures for telecom networks. It combines services, solutions, and products to help communications service providers (CSPs) confidently take action today.

The Importance of Practical Experience and Strategic Advice

Transformation necessitates transitioning from trusted legacy technologies to new innovative network architectures, introducing unfamiliar hardware, software and operating models. These changes demand specialized skills and resources that many communications service providers (CSPs) may not possess in-house, creating potential risks. Forrester research shows that 71% of businesses recognize a gap in the resources or knowledge needed to fully unlock the value of their technology investments.¹ Engaging with experienced external consultants has become a critical step, bringing the deep expertise and customized strategies required to ensure a seamless transition and deliver measurable success.

Why Partner with Dell?

Our collaborative approach is designed to meet CSPs where they are, creating tailored roadmaps that align technology investments with business objectives. From evaluating readiness and network architecture to refining operations and aligning strategic goals, we ensure every aspect of the transformation process drives tangible, lasting success. Tailored to your starting point, our program ensures technology decisions align with business goals for lasting success.

Dell’s proven expertise in transformation makes us an ideal partner for Communication Service Providers (CSPs) aiming to innovate and grow. Having guided over 150 companies through successful transformations, we bring this wealth of experience directly to telecom through our Open Telecom Transformation Program. Our Advisory Services is the starting point of your transformation journey.

Advisory Services – the Start of Your Transformation

The first step in the Open Telecom Transformation Program is Advisory Services which includes:

1. 1. Comprehensive Assessment
      Every successful transformation starts with understanding the current landscape. Dell’s Advisory Services begin with an in-depth evaluation of your network workloads, supporting infrastructure and operations across network domains. This “as-is” review exposes inefficiencies, uncovers gaps and highlights opportunities for optimization. Importantly, Dell consultants will facilitate gaining consensus across multiple stakeholders as to the challenges and opportunities, in the form of a prioritization model that feeds into the Roadmap Design.
   2. Roadmap Design
      With a detailed understanding of your “as-is” environment and long-term goals, Dell helps craft a strategic, detailed roadmap and a target north star architecture focused on the evolution of your workloads across each network domain – Core/RAN/OSS/BSS. This plan outlines clear and implementable steps to reach the desired “to-be” architecture, balancing near-term “quick wins” with long-term scalability, security, and efficiency. All solution options defined within the Roadmap Design are rigorously assessed to determine their technology and process maturity. This is an important input to managing change risks.
   3. Tailored Solutions
      No two transformations look the same. Whether your focus is on automating your operating model, adopting AI capabilities in support of autonomous networks, adopting multicloud strategies, modernizing core data centers, enhancing resiliency & cybersecurity, or optimizing workloads, Dell designs solutions tailored to your specific needs.
   4. Future-Proof Planning
      Effective transformation isn’t just about addressing today’s challenges; it’s also about preparing for the future. Dell provides strategies and solutions that adapt as your network applications, workloads, technologies and market demands evolve to ensure that your business remains competitive in an ever-changing landscape. Included within this plan is a set of TCO and ROI models that help you substantiate your business case.

Once the advisory service step is complete, you’ll have a clear and actionable blueprint in hand, including a customized roadmap and an implementation plan tailored to your goals. This sets the stage for the next phase—Implementation Services—where strategies are transformed into practical results with precision and efficiency.

De-risk Your Transformation

Dell streamlines the transition to cloud-native networks while reducing risks, drawing on over a decade of experience deploying multicloud infrastructure tailored to Telco network requirements. Our reference architectures—developed with industry-leading hardware, software, and in collaboration with our Telco ecosystem partners—provide ready-made blueprints to simplify planning and execution. We help transform operations from isolated, siloed systems into efficient, collaborative networks. Whether scaling globally or focusing on local strategies, Dell delivers flexible, customized solutions to meet your unique needs.

If you want to start crossing the telecom transformation chasm today, explore Dell’s half-day, no-obligation accelerator workshops. Don’t wait to build a smarter, more efficient future. Contact your Dell sales representative to get started with the Dell Open Telecom Transformation Program today.

¹ Source: A commissioned study conducted by Forrester Consulting on behalf of Dell Services, September 2024.