An Error Message Referencing a Missing File Named CredDB.CEF or CredDB2.CEF Appears on Login When Dell Encryption is Installed

Zusammenfassung: On computers with Dell Encryption installed, a prompt may be seen referencing a "file not found" when a user logs in to Windows.

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Symptome

Affected Products:

  • Dell Encryption

Affected Versions:

  • v8.17
  • v8.17.1
  • v8.17.2
  • v8.18.0

With Dell Encryption installed, on login you may see a prompt with the following message:

Item Not Found message

During login, various applications may attempt to read a hidden file that Dell Encryption uses to process and manage protected files. Based on changes that have been introduced to Windows by Microsoft to allow for a new method of reading files during login, Dell Encryption hides the creddb2.cef files, but are viewable by third-party applications.

Ursache

Not Applicable

Lösung

Dell Encryption has introduced a change in how files are handled during the login sequence, along with how files are synced to the computer to resolve this error. Upgrade Dell Encryption to v10.0.0.12, A31 or later to ensure resolution.

Download: https://www.dell.com/support/home/product-support/product/dell-data-protection-encryption/drivers

Betroffene Produkte

Dell Encryption
Artikeleigenschaften
Artikelnummer: 000130821
Artikeltyp: Solution
Zuletzt geändert: 17 Aug. 2026
Version:  12
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