PowerProtect Backup Service: VMWARE_VDDK Errors

VMWARE_VDDK1

Error Message: You do not have access rights to one or more than one vmdk files of the VM.

Error Description: This error may occur:

• If the port 902 is blocked on the ESXi, which is registered under vCenter. For more information, see the article.

• If you do not have adequate permission. For more information, see Required user permissions.

• In case of vRDM, check if LUNs are present on VM and have proper permissions.

• During backup and restore, if the connection between the backup proxy and the vCenter Server/ESXi host is disconnected.

• If the Backup proxy VM is powered off and then powered on manually from ESXi host, the restore will fail if the restore mode is NBD.

VMWARE_VDDK2

Error Message: Phoenix Internal Error

Resolution: Gather job logs and contact Support.

VMWARE_VDDK3

Error Message: Phoenix Internal Error

Error Description: This error may occur if backup or restore fails due to incompatibility between vCenter/ESXi 6.5 and Backup Proxies VDDK 5.5 .

Resolution: Gather job logs and contact Support.

VMWARE_VDDK4

Error Message: Phoenix Internal Error

Resolution: Gather job logs and contact Support.

VMWARE_VDDK5

Error Message: Phoenix Internal Error

Resolution: Gather job logs and contact Support.

VMWARE_VDDK6

Error Message: Retryable VDDK exception occurred. Please retry backup/restore request again.

Resolution: Retry the operation.

VMWARE_VDDK65535

Error Message: Phoenix Internal Error

Resolution: Gather job logs and contact Support.