SourceOne Email Management Indexes fail to "Reindex" or "Reindex Failed Documents"

Summary: SourceOne Email Management Indexes fail to "Reindex" or "Reindex Failed Documents" when the associated Archive folder contains an ampersand (&) in the name.

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Symptoms

When attempting to perform a "Reindex" or "Reindex Failed Documents" against a SourceOne Email Management index set that belongs to an archive folder that contains an ampersand (&) in the name, the reindex fails.

The following errors are logged in the ExAsIdxObj.exe.log trace logs:

UPDATE WorkQueue SET xConfig.modify('insert text{"\\IndexShare\Index02\TEST & FOLDER\YearMonth\IndexSet_REBUILD_PARTIAL"} into (RebuildInfo/TempNetworkLoc)[1]'), LastModified = '20201217 14:20:41.527' where WorkId = 2718

Cannot communicate with the database. (0x86040400) Unknown error (0x800408EA) {XQuery [WorkQueue.xConfig.modify()]: Invalid entity reference Native error: 2282 SQL State: 42000 }

Failed to update Work Queue Item: <WorkID>- With: Update WorkQueue xConfig (0x86040416)
System call failed. (0x86040100) Cannot communicate with the database. (0x86040400) Unknown error (0x800408EA) [ExAsIdxObj.exe, ExASDBAccess.cpp(4995).CExASDBAccess::UpdateWorkQueueXConfigValue]   >{XQuery [WorkQueue.xConfig.modify()]: Invalid entity reference Native error: 2282 SQL State: 42000 }

System call failed. (0x86040100) [ExAsIdxObj.exe, IdxRebuild.cpp(5639).IndexThread::GetRebuildStatus]   >Cannot communicate with the database. (0x86040400) Unknown error (0x800408EA) [ExAsIdxObj.exe, ExASDBAccess.cpp(4995).CExASDBAccess::UpdateWorkQueueXConfigValue]   >{XQuery [WorkQueue.xConfig.modify()]: Invalid entity reference Native error: 2282 SQL State: 42000 }

Marking local index missing msg...

Marking local idx state as missmsg <DriveLetter>:\EMC SourceOne IndexWork\TEST & FOLDER_YearMonth_IndexNum\Index

This only happens with ISYS indexing. Elastic Search Indexes are not affected.

 

Cause

N/A

 

Resolution

This issue is resolved in patches or Service Pack versions of SourceOne Email Management higher than 7.2.10 Hotfix 2 (7.2.10.0059).

EMC SourceOne Patch and Service Pack kits are available for download over https://dell.com/support

 

Article Properties
Article Number: 000183105
Article Type: Solution
Last Modified: 14 June 2025
Version:  8
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