Avamar: Replication fails to start with error message "Failed to initiate replication because no proxy was found to service the job."

Summary: After the Avamar server is upgraded or the certificates are renewed, replications will not start, an error message prompts with code 30978 and stating "Failed to initiate replication because no proxy was found to service the job." in the description. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Replications will not start or get queued, whenever you try to run it manually you get this error:
Event Detail

Also the avagent log under "/usr/local/avamar/var/client/avagent.log" is not up to date and the last entries in it were before the server upgrade.

In case this was after certificates renewal, the avagent log will complain from the older certificate expiry date.

 

Cause

Further investigation is required to determine the cause, but it looks like the Avagent service was not restarted properly during the workflow or after.

If renewing certificates, the avagent still tries the old certificates until we restart it.

 

Resolution

Restart the avagent service and try again.

  1. Log in to the utility node as admin and switch to root user:

    su -

  2. Restart the avagent service:

    service avagent restart

  3. Confirm that avagent is now up and running:

    service avagent status

  4. Check the avagent logs and confirm that it is up to date:

    ls -lthr /usr/local/avamar/var/client/avagent.log

  5. Run the replication again.

 

Affected Products

Avamar

Products

Avamar
Article Properties
Article Number: 000182782
Article Type: Solution
Last Modified: 17 Dec 2025
Version:  5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.