Touchpad Light Fails to Illuminate with Closed Laptop Lid
Summary: Is your touchpad icon unresponsive after closing your laptop lid? Uncover troubleshooting tips to swiftly regain control of your touchpad functions.
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Symptoms
Affected Products:
- Dell Pro Premium Collaboration Keyboard KB900
When laptops are connected to a monitor and the setting, When I close the lid, in Power Options is set to Do nothing.
Figure 1: (English Only) Define power buttons and turn on password protection
- Join a Zoom call, and Collaboration Touchpad function is available.
- Close the lid and icons of the Collaboration Touchpad disappear and the Collaboration Touchpad does not function.
Figure 2: Dell Pro Premium Collaboration Keyboard KB900 Touchpad icons
Cause
Due to the webcam detecting, the closed lid and performs some functions so that the stream does not stop when the computer goes into a suspended state due to lid close. Collaboration Touchpad is using this same mechanism to detect computers suspend state so that it could turn OFF the touchpad in this case.
Resolution
Update to Dell Peripheral Manager v1.7.2 or later and update keyboard firmware to 1.0.5.8 or later.
Figure 3: (English Only) Dell Pro Premium Collaboration Keyboard KB900 Update available
Affected Products
Dell Pro Premium Collaboration Keyboard KB900Article Properties
Article Number: 000222575
Article Type: Solution
Last Modified: 22 Apr 2025
Version: 5
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