NVP vProxy：SQL VM （MSVMAPPAGENT） 備份失敗，並顯示「從 vProxy 收到的錯誤 =“-400：要求缺少 VM 用戶名稱。""

Summary: 使用 NetWorker VMware Protection （NVP） vProxy 應用裝置執行的 Microsoft SQL Virtual Machine （VM） 備份失敗。NetWorker 備份動作記錄顯示「Error received from vProxy =“-400：此要求缺少 VM 使用者名稱。」」

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Symptoms

  • Microsoft SQL 伺服器備份是使用 NetWorker VMware Protection （NVP） vProxy 應用裝置進行設定。
  • 保護原則的備份動作已設定為啟用「應用程式一致性」選項，以執行 SQL 應用程式一致性 （MSVMAPPAGENT） 備份。
  • 備份失敗，備份動作記錄中回報下列錯誤：
從備份要求收到錯誤訊息
  • vProxy 的 /opt/emc/vproxy/runtime/logs/vbackup/vbackupd-engine.log 顯示類似的錯誤訊息：
vproxy02:~ # tail -n 15 /opt/emc/vproxy/runtime/logs/vbackupd/vbackupd-engine.log
2024-01-12T17:23:38Z NOTICE: f07a24dd-e7c3-48e5-8f89-3053c3249a65:vm-1013:win-sql02: Backup session is exiting
2024-01-12T17:23:38Z TRACE:  Resource Update f07a24dd-e7c3-48e5-8f89-3053c3249a65:externalId=vcsa.amer.lan:vm-1013:state=Success:deletable=true:updatable=true.
2024-01-12T17:23:42Z INFO:   Request #4881: Handling action 'GetLog' for 'f07a24dd-e7c3-48e5-8f89-3053c3249a65' ...
2024-01-12T17:23:42Z TRACE:  Request #4881: Reply sent successfully for 'GetLog'.
2024-01-12T17:23:42Z INFO:   Request #4882: Handling action 'DeleteSession' for 'f07a24dd-e7c3-48e5-8f89-3053c3249a65' ...
2024-01-12T17:23:42Z INFO:   Request #4882: Deleting logfiles of session 'f07a24dd-e7c3-48e5-8f89-3053c3249a65'...
2024-01-12T17:23:42Z TRACE:  Request #4882: Deleting log file '/opt/emc/vproxy/runtime/logs/vbackupd/BackupVmSessions-f07a24dd-e7c3-48e5-8f89-3053c3249a65.log' of session 'f07a24dd-e7c3-48e5-8f89-3053c3249a65'...
2024-01-12T17:23:42Z INFO:   File '/opt/emc/vproxy/runtime/logs/vbackupd/BackupVmSessions-f07a24dd-e7c3-48e5-8f89-3053c3249a65.log' is moved to '/opt/emc/vproxy/runtime/logs/recycle/vbackupd/20240112_1/BackupVmSessions-f07a24dd-e7c3-48e5-8f89-3053c3249a65.log'.
2024-01-12T17:23:42Z INFO:   Request #4882: Deleted log file '/opt/emc/vproxy/runtime/logs/vbackupd/BackupVmSessions-f07a24dd-e7c3-48e5-8f89-3053c3249a65.log'.
2024-01-12T17:23:42Z INFO:   Request #4882: Deleted resource: vcsa.amer.lan:vm-1013 - f07a24dd-e7c3-48e5-8f89-3053c3249a65.
2024-01-12T17:23:42Z TRACE:  Request #4882: Reply sent successfully for 'DeleteSession'.
2024-01-12T17:25:58Z INFO:   Request #4884: Handling action 'StartSession' for 'BackupVmSessions' ...
2024-01-12T17:25:58Z ERROR:  Request #4884: Request is missing the VM user name.
2024-01-12T17:25:58Z ERROR:  Request #4884: Failed to create resource: -400: Request is missing the VM user name.
2024-01-12T17:25:58Z TRACE:  Request #4884: Reply sent successfully for 'StartSession'.
  • 未使用「應用程式一致性」之虛擬機的映像備份已順利完成。
 

Cause

NetWorker 保護原則中的備份動作缺少在「應用程式一致性」設定中登入的 SQL 實例使用者。

Resolution

更新備份動作，以納入具有系統管理員許可權的使用者：

螢幕截圖，顯示已新增 Sys 系統管理員用戶名稱


指定的用戶帳戶應具有 sysadmin 許可權。您可以在 SQL VM 上的 SQL Server Management Studio （SSMS） 中確認：

確認用戶帳戶具有 sys 管理員許可權

 

Affected Products

NetWorker

Products

NetWorker Family, NetWorker Series
Article Properties
Article Number: 000221097
Article Type: Solution
Last Modified: 01 Apr 2025
Version:  3
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