NVP vProxy: 4.4.0-4로 업그레이드한 후 VMC vCenter에서 VM 백업이 실패함 "Enable Storage vMotion failed. 오류 3014"

Summary: NetWorker 버전을 19.11.0.2 빌드로 업그레이드한 후 VMC(VMware Cloud) vCenter 이미지 백업이 실패함 55 및 4.4.0-4로 프록시 업그레이드

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Symptoms

VMC(VMware Cloud) vCenter에서 vProxy를 4.4.0-4로 업그레이드한 후 이미지 백업이 오류와 함께 실패했습니다.
VM 백업 세션 로그에는 다음이 포함됩니다.

YYYY-MM-DDTHH:MM:SSZ NOTICE: VDDK INFO VixDiskLib: VixDiskLib_EndAccess: Enabled Storage VMotion failed. Error 3014 (Insufficient permissions in the host operating system) (No permission to perform this action.) at 6102.
...
YYYY-MM-DDTHH:MM:SSZ ERROR:  [@(#) Build number: 55] c0a8f9d0-2604-4747-b4b8-588a4bbfe205-vcenter.sddc-54-247-108-146.VCENTER_NAME:VM_MOREF: Failed to open source VMDK '[DATASTORE_NAME] 3c8e5a63-4e85-2046-0477-026956739693/VM_NAME.vmdk': VDDK Error: 13: You do not have access rights to this file.
YYYY-MM-DDTHH:MM:SSZ ERROR:  [@(#) Build number: 55] c0a8f9d0-2604-4747-b4b8-588a4bbfe205-vcenter.sddc-54-247-108-146.VCENTER_NAME:VM_MOREF: Failed to initialize Block Reader.
YYYY-MM-DDTHH:MM:SSZ ERROR:  [@(#) Build number: 55] c0a8f9d0-2604-4747-b4b8-588a4bbfe205-vcenter.sddc-54-247-108-146.VCENTER_NAME:VM_MOREF: Failed to backup virtual disk "Hard disk 1".
YYYY-MM-DDTHH:MM:SSZ ERROR:  [@(#) Build number: 55] c0a8f9d0-2604-4747-b4b8-588a4bbfe205-vcenter.sddc-54-247-108-146.VCENTER_NAME:VM_MOREF: Backup has FAILED.

vProxy의 /opt/emc/vproxy/runtime/logs/vbackupd/vbackupd-vddk.log에는 다음이 포함됩니다.

YYYY-MM-DDTHH:MM:SSZ NOTICE: VDDK INFO VixDiskLib: VixDiskLib_OpenEx: Open a disk.
YYYY-MM-DDTHH:MM:SSZ NOTICE: VDDK INFO warning -[19943] [Originator@6876 sub=Libs] [NFC ERROR]NfcNewAuthdConnectionEx: Failed to connect: Failed to connect to server <ESXi hostname/IP>:902
..
YYYY-MM-DDTHH:MM:SSZ NOTICE: VDDK INFO VixDiskLib: There is no avaiable transport mode when attempting to open disk. Mounting 42197eae-c679-dd06-8bbb-418e49607575 using transport hotadd failed : Could not connect to ESX host <ESXi hostname/IP>: Failed to connect to server <ESXi hostname/IP>:902. at 6502.
YYYY-MM-DDTHH:MM:SSZ NOTICE: VDDK INFO VixDiskLib: VixDiskLib_OpenEx: Cannot open disk [Datastore-name] <VM-name>/<VMDK_name>.vmdk. Error 13 (You do not have access rights to this file) (Mounting 42197eae-c679-dd06-8bbb-418e49607575 using transport hotadd failed : Could not connect to ESX host <ESXi hostname/IP>: Failed to connect to server <ESXi hostname/IP>:902.) at 7072.

    Cause

    다음 vProxy 구성 파일(/opt/emc/vproxy/conf/VixDiskLib.config)에 중복 항목이 포함되어 있습니다.

    VPROXY_HOSTNAME:/opt/emc/vproxy/runtime/logs/vbackupd # cat /opt/emc/vproxy/conf/VixDiskLib.config
    vixDiskLib.transport.LogLevel = "3"
    vixDiskLib.transport.san.DisableVmCheck=0
    vixDiskLib.transport.hotadd.NoNfcSession = 1
    vixDiskLib.phoneHome.EnablePhoneHome = 1
    vixDiskLib.phoneHome.ProductName = "Dell EMC vProxy"
    vixDiskLib.phoneHome.ProductVersion = "4.4.0-4_1-1"
    vixDiskLib.phoneHome.EnablePhoneHome = 1
    vixDiskLib.phoneHome.ProductName = "Dell EMC vProxy"
    vixDiskLib.phoneHome.ProductVersion = "4.4.0-4_1-1"
    vixDiskLib.phoneHome.EnablePhoneHome = 1
    vixDiskLib.phoneHome.ProductName = "Dell EMC vProxy"
    vixDiskLib.phoneHome.ProductVersion = "4.4.0-4_1-1"
    vixDiskLib.phoneHome.EnablePhoneHome = 1
    vixDiskLib.phoneHome.ProductName = "Dell EMC vProxy"
    vixDiskLib.phoneHome.ProductVersion = "4.4.0-4_1-1"
    VPROXY_HOSTNAME:/opt/emc/vproxy/runtime/logs/vbackupd # 

    Resolution

    1. SSH를 통해 vProxy 어플라이언스에 연결하고 admin으로 로그인합니다.
    2. 루트로 전환합니다.

    sudo su -

    3. 중복된 vixDiskLib.phoneHome 줄이 없도록 VixDiskLib.config 파일을 편집합니다.

    vi /opt/emc/vproxy/conf/VixDiskLib.config
    예:
    vixDiskLib.transport.LogLevel = "3"
    vixDiskLib.transport.san.DisableVmCheck=0
    vixDiskLib.transport.hotadd.NoNfcSession = 1
    vixDiskLib.phoneHome.EnablePhoneHome = 1
    vixDiskLib.phoneHome.ProductName = "Dell EMC vProxy"
    vixDiskLib.phoneHome.ProductVersion = "4.4.0-4_1-1"
    4. 파일을 저장합니다.
    5. vbackupd 서비스를 재시작합니다.
    systemctl daemon-reload
    systemctl restart vbackupd.service
    참고: 필요에 따라 서비스를 재시작하는 대신 vProxy VM을 재부팅할 수 있습니다. vProxy VM을 재부팅하면 vbackupd 서비스를 시작하는 동안 VixDiskLib.config 파일의 변경 내용이 다시 로드됩니다.

    Affected Products

    NetWorker

    Products

    NetWorker Family
    Article Properties
    Article Number: 000255608
    Article Type: Solution
    Last Modified: 09 Dec 2024
    Version:  2
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