PowerStore：SRA「無法升級複本裝置。SRA 命令「容錯移轉」失敗。General error --> check logs 以取得詳細資訊」

Summary: SRA 無法升級複本裝置，並出現一般錯誤。

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Symptoms

無法使用 SRM/SRA 進行容錯移轉 您可能會看到 SRA
命令容錯移轉失敗或「無法升級複本裝置。SRA 命令「容錯移轉」失敗。嘗試容錯移轉或測試容錯移轉時，一般錯誤 --> 檢查記錄以取得詳細資訊」。
在 SRM/SRA 記錄中，瀏覽至並解壓縮。瀏覽至 記錄 > SRA/SRA/SHA256xxxx （可能需要檢查每個記錄以在記錄中尋找最新日期）
首先檢查下列行標記為 vmware-dr.log 的記錄，以確認 CLI 和 GUI 看到相同的錯誤： 
-->          (dr.storageProvider.fault.StorageFailoverFailed) {
-->             faultCause = (dr.storage.fault.CommandFailed) {
-->                faultCause = (dr.storage.fault.LocalizableAdapterFault) {
-->                   faultCause = (vmodl.MethodFault) null, 
-->                   faultMessage = <unset>, 
-->                   code = "70c18a97-02e4-4523-b9c5-c222ebdedaff.501", 
-->                   arg = <unset>
-->                   msg = "general error
--> check logs for details"
-->                }, 
-->                faultMessage = <unset>, 
-->                commandName = "failover"
-->                msg = "SRA command 'failover' failed. general error
--> check logs for details"
-->             }, 
-->             faultMessage = <unset>
-->             msg = "Failed to promote replica devices. SRA command 'failover' failed. general error
--> check logs for details"
接下來，請檢查FAILOVER.log 是否有下列事項： 
[error] 2024-01-22 17:56:04,177 sra_logger.py:log_call_without_args:137: function get_storage_ports failed with error: "'NoneType' object has no attribute 'name'" <--- this line
[verbose] 2024-01-22 17:56:04,178 failover.py:get_result:382: Complete method 'get_storage_ports'
[error] 2024-01-22 17:56:04,178 executor.py:start:133: 'NoneType' object has no attribute 'name'  <----- this line

[error] 2024-01-22 17:56:04,181 executor.py:start:139: SRM result in dict - b"{'response': {'error': {'@code': 501}}}"
[info] 2024-01-22 17:56:04,182 executor.py:safety_print:42: output XML:
<?xml version="1.0" encoding="utf-8"?>
<Response xmlns="http://www.vmware.com/srm/sra/v2" xmlns:custom="http://www.dellemc/srm/sra/custom/v1">
	<Error code="501"/>
</Response>

Cause

PowerStore 為 3.5.0.x 版本 SRA，版本
2.1.0.190。
SRA 在 2.1.0.190 上有一個錯誤，其中任何放入「偏好遠端 PowerStore Manager IP 允許清單」的資訊，都會導致 SRA 無法找到物件。

Resolution

因應措施：
移除「偏好的遠端 PowerStore Manager IP 允許清單」中的任何資訊，然後再試一次。
修正：
SRA 版本 2.1.1 中提供此修正

Additional Information


https://dl.dell.com/content/manual39134286-dell-technologies-powerstore-sra-plugin-for-vmware-site-recovery-manager-release-note.pdf?language=en-us第 4 頁 - 已修正問題
：使用 ABR 時 SRM 規劃的容錯移轉無法運作。當
允許將偏好的 PowerStore IP 設定為選用時，規劃的 SRM 容錯移轉將無法運作。

Affected Products

PowerStore 1200T, PowerStore 3000X, PowerStore 3000T, PowerStore 3200T, PowerStore 5000X, PowerStore 5000T, PowerStore 500T, PowerStore 5200T, PowerStore 7000X, PowerStore 7000T

Products

PowerStore 9000X, PowerStore 9000T, PowerStore 9200T
Article Properties
Article Number: 000221365
Article Type: Solution
Last Modified: 08 Oct 2025
Version:  3
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