Oppdaget feilkode 0x6400bcc under implementering av Unity på sentralisert SRS-gateway

Summary: Det oppstår en feil under distribusjon av SRS for Unity Centralized.

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Symptoms

Oppdaget feilkode 0x6400bcc under implementering av Unity på SRS-gateway (sentralisert).

Vises under implementering i GUI eller CLI, og kan vises i loggene:
/EMC/CEM/log/eVE/ve_esrs.log:
  
service@unitynj spa:~/user> uemcli -u admin -securepassword /sys/support/esrsc set -enable yes -address 192.168.10.10 -port 9443 Password: Storage system address: 127.0.0.1 Storage system port: 443 HTTPS connection Operation failed. Error code: 0x6400bcc ESRS cannot be enabled at this time because the Dell EMC backend service cannot be reached. Try again at a later time. If the problem persists, contact your service provider. (Error Code:0x6400bcc)

Cause

Dette kan noen ganger skyldes at bakenfortjenesten ikke kjører på SRS-gatewayen, eller at kundelegitimasjonen inneholder et spesialtegn, for eksempel ^ & $.

Resolution

Kontroller at brukerens støttelegitimasjon ikke inneholder spesialtegn.

Du kan også sjekke SRS-gatewayloggen /var/log/esrs/devicemanagement.log eller vise loggene fra brukergrensesnittet på SRS-gatewayen."

Feil 500 er en generell https-serverfeil, noe som indikerer at noe gikk galt i autorisasjonsserveren som ikke kunne rapporteres tilbake gjennom et REST API-svar.
  
INFO  [2018-11-08 20:29:58,963] com.emc.esrs.devicemanagement.service.DeviceMgmtServiceImpl: Response status from SL for add device : 500
ERROR [2018-11-08 20:29:58,963] com.emc.esrs.devicemanagement.service.DeviceMgmtServiceImpl: Internal Server Error while adding a device

If you have verified the support credentials, a reboot of the SRS gateway my be required in order to resolve the back end service not running.
Refer to KB Article 499756 for more information.

Additional Information

Dette innholdet er oversatt til forskjellige språk: 
https://downloads.dell.com/TranslatedPDF/AR-SA_535335.pdf
https://downloads.dell.com/TranslatedPDF/DE_535335.pdf
https://downloads.dell.com/TranslatedPDF/ES_535335.pdf
https://downloads.dell.com/TranslatedPDF/ES-XL_535335.pdf
https://downloads.dell.com/TranslatedPDF/FR_535335.pdf
https://downloads.dell.com/TranslatedPDF/IT_535335.pdf
https://downloads.dell.com/TranslatedPDF/JA_535335.pdf
https://downloads.dell.com/TranslatedPDF/KO_535335.pdf
https://downloads.dell.com/TranslatedPDF/NL_535335.pdf
https://downloads.dell.com/TranslatedPDF/PT_535335.pdf
https://downloads.dell.com/TranslatedPDF/PT-BR_535335.pdf
https://downloads.dell.com/TranslatedPDF/RU_535335.pdf
https://downloads.dell.com/TranslatedPDF/SV_535335.pdf
https://downloads.dell.com/TranslatedPDF/ZH-CN_535335.pdf
https://downloads.dell.com/TranslatedPDF/ZH-TW_535335.pdf

Affected Products

Dell EMC Unity Family

Products

Dell EMC Unity Family
Article Properties
Article Number: 000056112
Article Type: Solution
Last Modified: 22 Feb 2024
Version:  4
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