Secure Connect Gateway - Unable to connect to device due to MQTT error

Summary: This article explains how to solve a situation when after updating from SRSv3.52 to Secure Connect Gateway (SCG), it fails to make a connection. "Error: Failed to start session, due to RA Forwarder/MQTT connection timeout from available gateways." ...

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Symptoms

This error message appears on Secure Connect Gateway after updating from SRSv3.52 to SCG and trying to establish a connection: 
 Error: Failed to start session, due to RA Forwarder/MQTT connection timeout from available gateways

Cause

This error is caused by a corrupted or missing keystore.

Resolution

  1. Login into SCG as root
  2. Run the following commands: 
    - docker exec -i esrsde-app rm /opt/esrsve/gateway/clientkeystore.jks
- docker exec -i esrsde-app /opt/esrsve/gateway/suseveupgrade.sh -configuresystem
  3. Reboot your SCG

Affected Products

Secure Connect Gateway - Virtual Edition

Products

Secure Connect Gateway
Article Properties
Article Number: 000198045
Article Type: Solution
Last Modified: 22 Jul 2024
Version:  2
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