Dell EMC Unity: kan Support Assist niet inschakelen met Secure Connection Gateway [Door gebruiker op te lossen]

Summary: Na een upgrade naar 5.3 kan Support Assist met SCG (Gateway Server) niet worden ingeschakeld.

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Symptoms

Na een upgrade naar 5.3 kan Support Assist met SCG (Gateway Server) niet worden ingeschakeld. De volgende fout wordt weergegeven:
 
Bewerking mislukt. Foutcode:
0x6400bee Kan de bewerking niet uitvoeren omdat Connect Home niet is geconfigureerd. (Foutcode: 0x6400bee)

In cemtracer_emcsupport.log worden de volgende fouten weergegeven: 
15 Jun 2023 13:16:23  - [EmcSupportServices] ERROR - {0:3108967:253371764}[15936|29716|d63ffb40][ExecuteSvcScript @ ../../../components/providers/osls/EmcSupportServices/src/EMC_UEM_EmcSupportServiceLeaf.cpp:2543] Non OK return code 5 and output from running svc_connectemc --getconfig
15 Jun 2023 13:21:13  - [EmcSupportServices] ERROR - {1:3109257:859694766}[15936|31306|d87ffb40][ExecuteSvcScript @ ../../../components/providers/osls/EmcSupportServices/src/EMC_UEM_EmcSupportServiceLeaf.cpp:2543] Non OK return code 5 and outputINFO [spa]: Verifying peer connectivity ...
 from running svc_connectemc --disable --nodbupdate

Wanneer u connecthome handmatig probeert uit te schakelen, wordt de volgende fout weergegeven: 
svc_connectemc --disable --nodbupdate
INFO [spa]: Verifying peer connectivity ...
ERROR [spa]: Email (ConnectEMC) not configured.

Er is geen "from" e-mailadres geconfigureerd: 
uemcli /sys/support/connecthome show -detail
Storage system address: 127.0.0.1
Storage system port: 443
HTTPS connection

1:    Enabled             = yes
      SMTP server         = xxx.xxx.xxx.xxx
      E-mail from address = (none)@emc.com  

Cause

Om Support Assist in 5.3 in te schakelen, moet Connectemc een "from" e-mailadres hebben.

Resolution

Volg deze stappen om een dummy afzenderadres in te voeren en Support Assist te configureren:
  1. Verkrijg de huidige SMTP-server met "uemcli /sys/support/connecthome show -detail"
  2. Configureer connecthome opnieuw met een dummy --sendermail: 
    svc_connectemc --enable  --sendermail test@test.com
  3. Support Assist configureren met SCG

Affected Products

Dell EMC Unity 300F, Dell EMC Unity 350F, Dell EMC Unity 400, Dell EMC Unity 400F, Dell EMC Unity 450F, Dell EMC Unity 500, Dell EMC Unity 500F, Dell EMC Unity 550F, Dell EMC Unity 600, Dell EMC Unity 600F

Products

Dell Unity 300, Dell EMC Unity XT 380, Dell EMC Unity XT 380F, Dell EMC Unity XT 480, Dell EMC Unity XT 480F, Dell EMC Unity 650F, Dell EMC Unity XT 680, Dell EMC Unity XT 680F, Dell EMC Unity XT 880, Dell EMC Unity XT 880F , Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity Family, Dell EMC Unity Hybrid, Dell EMC UnityVSA Professional Edition/Unity Cloud Edition ...
Article Properties
Article Number: 000215107
Article Type: Solution
Last Modified: 29 Aug 2023
Version:  3
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