Dell EMC Unity: failure to enable Support Assist with Secure Connection Gateway [User Correctable]

Summary: After an upgrade to 5.3, Support Assist with SCG (Gateway Server) can't be enabled.

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Symptoms

After an upgrade to 5.3, Support Assist with SCG (Gateway Server) can't be enabled. The following error is seen:
 
Operation failed. Error code: 0x6400bee
Failed to perform the operation because connect home has not been configured. (Error Code:0x6400bee)

The cemtracer_emcsupport.log show the following errors: 
15 Jun 2023 13:16:23  - [EmcSupportServices] ERROR - {0:3108967:253371764}[15936|29716|d63ffb40][ExecuteSvcScript @ ../../../components/providers/osls/EmcSupportServices/src/EMC_UEM_EmcSupportServiceLeaf.cpp:2543] Non OK return code 5 and output from running svc_connectemc --getconfig
15 Jun 2023 13:21:13  - [EmcSupportServices] ERROR - {1:3109257:859694766}[15936|31306|d87ffb40][ExecuteSvcScript @ ../../../components/providers/osls/EmcSupportServices/src/EMC_UEM_EmcSupportServiceLeaf.cpp:2543] Non OK return code 5 and outputINFO [spa]: Verifying peer connectivity ...
 from running svc_connectemc --disable --nodbupdate

When trying to disable connecthome manually, the following error is seen: 
svc_connectemc --disable --nodbupdate
INFO [spa]: Verifying peer connectivity ...
ERROR [spa]: Email (ConnectEMC) not configured.

There is no "from" email address configured: 
uemcli /sys/support/connecthome show -detail
Storage system address: 127.0.0.1
Storage system port: 443
HTTPS connection

1:    Enabled             = yes
      SMTP server         = xxx.xxx.xxx.xxx
      E-mail from address = (none)@emc.com  <-- here
      E-mail to address   = emailalert@emc.com

Cause

In order to enable Support Assist in 5.3, connectemc needs to have a "from" email address.

Resolution

Follow these steps to input a dummy sender adress, and configure support Assist:
  1. Obtain current SMTP server with "uemcli /sys/support/connecthome show -detail"
  2. Reconfigure connecthome with a dummy --sendermail: 
    svc_connectemc --enable <smtp_addr> --sendermail test@test.com
  3. Configure Support Assist with SCG

Affected Products

Dell EMC Unity 300F, Dell EMC Unity 350F, Dell EMC Unity 400, Dell EMC Unity 400F, Dell EMC Unity 450F, Dell EMC Unity 500, Dell EMC Unity 500F, Dell EMC Unity 550F, Dell EMC Unity 600, Dell EMC Unity 600F

Products

Dell Unity 300, Dell EMC Unity XT 380, Dell EMC Unity XT 380F, Dell EMC Unity XT 480, Dell EMC Unity XT 480F, Dell EMC Unity 650F, Dell EMC Unity XT 680, Dell EMC Unity XT 680F, Dell EMC Unity XT 880, Dell EMC Unity XT 880F , Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity Family, Dell EMC Unity Hybrid, Dell EMC UnityVSA Professional Edition/Unity Cloud Edition ...
Article Properties
Article Number: 000215107
Article Type: Solution
Last Modified: 29 Aug 2023
Version:  3
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