Dell EMC Unity：無法啟用 Support Assist with Secure Connection Gateway [可由使用者更正]

Summary: 升級至 5.3 後，無法啟用 Support Assist with SCG （Gateway Server）。

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Symptoms

升級至 5.3 後，無法啟用 Support Assist with SCG （Gateway Server）。出現以下錯誤：
 
作業失敗。Error code:
0x6400bee無法執行此作業，因為尚未設定 Connect Home。（錯誤代碼：0x6400bee）

cemtracer_emcsupport.log 顯示下列錯誤： 
15 Jun 2023 13:16:23  - [EmcSupportServices] ERROR - {0:3108967:253371764}[15936|29716|d63ffb40][ExecuteSvcScript @ ../../../components/providers/osls/EmcSupportServices/src/EMC_UEM_EmcSupportServiceLeaf.cpp:2543] Non OK return code 5 and output from running svc_connectemc --getconfig
15 Jun 2023 13:21:13  - [EmcSupportServices] ERROR - {1:3109257:859694766}[15936|31306|d87ffb40][ExecuteSvcScript @ ../../../components/providers/osls/EmcSupportServices/src/EMC_UEM_EmcSupportServiceLeaf.cpp:2543] Non OK return code 5 and outputINFO [spa]: Verifying peer connectivity ...
 from running svc_connectemc --disable --nodbupdate

嘗試手動停用連線主機時，出現以下錯誤： 
svc_connectemc --disable --nodbupdate
INFO [spa]: Verifying peer connectivity ...
ERROR [spa]: Email (ConnectEMC) not configured.

沒有設定「from」的電子郵件地址： 
uemcli /sys/support/connecthome show -detail
Storage system address: 127.0.0.1
Storage system port: 443
HTTPS connection

1:    Enabled             = yes
      SMTP server         = xxx.xxx.xxx.xxx
      E-mail from address = (none)@emc.com  

Cause

若要在 5.3 中啟用 Support Assist，Connectemc 需要有「from」電子郵件地址。

Resolution

請遵循這些步驟輸入虛設的傳送程式位址，並設定 Support Assist：
  1. 取得目前的 SMTP 伺服器與「uemcli /sys/support/connecthome show -detail」
  2. 使用虛設的 --sendermail 重新設定連線主機： 
    svc_connectemc --enable  --sendermail test@test.com
  3. 設定 Support Assist with SCG

Affected Products

Dell EMC Unity 300F, Dell EMC Unity 350F, Dell EMC Unity 400, Dell EMC Unity 400F, Dell EMC Unity 450F, Dell EMC Unity 500, Dell EMC Unity 500F, Dell EMC Unity 550F, Dell EMC Unity 600, Dell EMC Unity 600F

Products

Dell Unity 300, Dell EMC Unity XT 380, Dell EMC Unity XT 380F, Dell EMC Unity XT 480, Dell EMC Unity XT 480F, Dell EMC Unity 650F, Dell EMC Unity XT 680, Dell EMC Unity XT 680F, Dell EMC Unity XT 880, Dell EMC Unity XT 880F , Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity Family, Dell EMC Unity Hybrid, Dell EMC UnityVSA Professional Edition/Unity Cloud Edition ...
Article Properties
Article Number: 000215107
Article Type: Solution
Last Modified: 29 Aug 2023
Version:  3
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