PowerProtect Cyber Recovery: CyberSense: Error When Uploading CyberSense License "The file you uploaded is not a license archive"
Summary: Error message when uploading CyberSense license "The file you uploaded is not a license archive."
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Error occurs when uploading a new license in CyberSense:
Figure 1: License Error
Figure 1: License Error
Cause
The message occurs when something happens to the license file; either saving it from the email or copying it to the location for upload in CyberSense, or the contents of the file are copied and pasted into a new text file for upload into CyberSense.
Resolution
The recommendation is to download the file again from the email.
Copy the license file to where it can be accessed for upload in the CyberSense interface.
Contact Dell Technical Support for more information or assistance.
Copy the license file to where it can be accessed for upload in the CyberSense interface.
Contact Dell Technical Support for more information or assistance.
Affected Products
CyberSenseArticle Properties
Article Number: 000217279
Article Type: Solution
Last Modified: 15 Sep 2023
Version: 2
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