PowerStore: Performance metrics collection fails with The system encountered unexpected backend errors. 0xE0101001000C
Summary: Performance metrics collection appears to fail when run from the PowerStore Manager user interface.
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Performance metrics collection appears to fail when run from the PowerStore Manager user interface (UI) with error:
The system encountered unexpected backend errors. Please contact support. (0xE0101001000C)
The performance metrics collection reports a failure in the UI after it reaches a timeout. However, the job continues in the background and the file is generated without issues.
Cause
This issue results from how the metrics are generated, leading to what seems to be a timeout.
Resolution
This issue is fixed in PowerStoreOS 4.1.
The workaround is to download the metrics manually using ssh/cli:
PowerStore: How to generate and collect various logs from PowerStore
Affected Products
PowerStore, PowerStore 1000T, PowerStore 1200T, PowerStore 3000T, PowerStore 3200T, PowerStore 5000T, PowerStore 500T, PowerStore 5200T, PowerStore 7000T, PowerStore 9000TProducts
Security, Servers, Software, Solutions, Storage, Tablets, Thin Clients, Workstations, PowerStore 9200TArticle Properties
Article Number: 000217830
Article Type: Solution
Last Modified: 28 Apr 2025
Version: 6
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