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NetWorker 19.7 Snapshot Management Integration Guide

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File-by-file or saveset restore fails

A File-by-file or saveset restore fails when a wrong storage node or a XtremIO initiator name is used during a restore operation.

NOTE XtremIO always mounts the snapshot on the given initiator name irrespective of the storage node.

The first time the restore fails the following error message is displayed:

6211 1481325281 0 0 2 2580 2364 0 ledmb071.lss.emc.com nsrsnapagent NSR info 2 %s 1 0 29 Unable to mount the snapshot.

Subsequently, the following error displays in the storage node log:

"decrypted data cached: offset 3340 1479626199 0 0 0 4648 6084 1479626194 ledme040 nsrsnapagent NSR
info 2 %s 1 0 202 [msg #233 D:/views/nw/18.1/nsr/storage/ssm/emc_xio/xioCommunication.cpp 210
PSDBG 5] Command failed with the following error message: {"message": "vol_already_mapped_by_ig_tg", "error_code":
400}"

To fix this issue, manually unmount the snapshot from the host using the XtremIO management software or commands.


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