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PowerProtect Data Manager 19.16 Virtual Machine User Guide

Backup fails with an ABV0006 error

When running many concurrent backup jobs and using a VM Direct Engine configured with either Hot Add or NBD, and where indexing is enabled or swap files are excluded, a backup job can fail.

The following error messages are seen:

ABV0006: VM Direct engine … is unable to back up the virtual machine
The backup had terminated unexpectedly. (500)
Protection of this virtual machine by the VM Direct engine cannot be completed because the backup was unsuccesful

To resolve this issue, perform the following steps:

  1. Edit the Capacity setting of the VM Direct Engine, changing it to 70%.
    NOTE:For instructions, see Additional VM Direct actions.
  2. Retry the backup.

If the issue persists, contact Customer Support.


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