Online Tools

ONLINE TOOLS Actionable insights and customizable environments for end-to-end visibility

Online tools

What we offer

With technology advancing at the speed of light, you need technology and tools that you trust for end-to-end visibility, automation and hyper-efficient support. We’re paving the way for you to bring innovation and productivity to the forefront of your IT support services wherever you or your end users are.
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TechDirect

TechDirect

End-to-end product lifecycle support management for IT.
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MyService360

MyService360

Service management & analytics for IT infrastructure.
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Image Assist

Image Assist

Effortlessly create, deploy and update cross-platform.
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Research shows IT leaders thrive with intelligent self-service portals from IT service providers

57%

of IT decision makers stated accelerated issue resolution was a top benefit from using AI-powered connectivity.

62%

of IT decision makers stated improved IT productivity by replacing manual routines with automated support.*

61%

of IT decision makers stated they received clear, actionable recommendations for IT environment health.

To get the most out of our intelligent tools and offers, ensure to unlock the power of AI-driven technology

SupportAssist for Home

SupportAssist for Home

Game changing technology that keeps your personal PC running at peak performance.
Connect your Personal PC
SupportAssist for Business

SupportAssist for Business

Connectivity technology that powers telemetry-driven insights and automation for your entire PC Fleet.
Connect your PC Fleet
Secure Connect Gateway

Secure Connect Gateway

Connect Dell hardware and software to put our unique integration of smarter AI, automated support and real-time analytics to work for you.
Connect your Infrastructure

“We use the TechDirect portal to self-dispatch parts, and it’s cut the time in half that our techs spend repairing devices.”

Amy Remfrey, Director of Technology Support, PXU
Read our customer story
*A commissioned study conducted by Forrester Consulting on behalf of Dell Technologies Services, November 2022.

See how transformative solutions can power your clinical, research and business needs for today and tomorrow