Headphones or speakers are not detected by the operating system on Vostro 3681, 3881, and 3888 Desktops

External audio devices are not detected when connected to Vostro 3681, 3881, and 3888 Desktops

Vostro 3681, 3881, and 3888 Desktop owners are reporting that their headphones or speakers cannot be used.

The audio icon shows a red circle with a white X after the headphones or speakers are plugged in to the computer.

(Figure.1 Audio Icon)

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Any external audio device such as the headphones, headsets, or speakers do not work if the check mark on the Audio icon remains red. The red icon means that the system cannot detect or recognize the external audio device.
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Do NOT Replace any hardware

Resolve the issue by following the below instructions:    

1. Update Audio Driver and install.
2. Download Realtek High Definition Audio Driver Ver 6.0.9116.1, A08  or later version form Dell e-Support.

If you are experiencing another audio issue, check out the following link to a more general troubleshooting guide:     

• Audio and Speakers

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