Article Number: 000182921
The USB wake features does not work on Alienware notebooks when the lid is closed
Summary: The following article provides information about an issue with the USB wake feature not working when the lid is closed on an Alienware laptop.
Article Content
Symptoms
 |
Affected Systems: |
|
|||
USB Wake feature inoperable when the lid is closed on Alienware M5 and M17 notebooks
Alienware M15 and M17 R2, R3, and R4 laptop owners have reported an issue with the USB Wake feature on their computer. This feature does not work when the system lid is closed.
Cause
The engineering department has confirmed that Alienware M15 and M17 R2, R3, and R4 laptops have an option in the BIOS under the advanced page where USB Wake Support can be enabled or disabled.
This feature allows you to wake the system up by moving the mouse or pressing a key on the keyboard.
However, this function is disabled whenever the lid is closed.
Resolution
Note: These computers are working as designed.
The USB wake function is disabled on the Alienware M15 and M17 R2, R3, and R4 when the lid is closed.
It is not expected that one of these laptops will wake from sleep using a USB device while the lid is closed.
Neither would they wake if a USB device was disconnected while the lid is closed.
Note: This is expected behavior for these models while the system lid is closed.
Article Properties
Affected Product
Alienware M15 R2, Alienware M15 R3, Alienware m15 R4, Alienware M17 R2, Alienware M17 R3, Alienware m17 R4
Last Published Date
16 Mar 2021
Version
2
Article Type
Solution