PowerProtect: VM-sikkerhedskopiering mislykkes med disklæsningsfejl for beskyttet enhed

Summary: PowerProtect Data Manager-VM-sikkerhedskopiering mislykkedes med fejlen Protected entity disk read.

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Symptoms

Fra jobloggen kunne vi se nedenstående nøglefejl: 
BackupVmSessions-bdc746da-d21b-494c-a561-9f1fc2bcb122.log:   2024-03-21T17:15:39.743Z ERROR:  [9e1eb0ca37063d14;a102d2829478e32c] SDM Data Mover: SDM Full Sync: The vCenter task for 'SDM Snapshot Sync fullSync' completed with state 'error'.  TSDM Error Code: <ObjectReadError>, TSDM Error Message: <Protected entity disk read error. Error message: The requested system was too busy to execute the operation.>.

Cause

Det VMware-datalager, hvor denne virtuelle maskine er placeret, har et diskproblem.

Resolution

Løsning:
Kunden kan kontakte VMware support for at bekræfte problemet og derefter kontakte lagerleverandøren for at løse diskproblemet.
Fra VMware ESXI-loggen er vi en fejl som den nedenfor:
  
LWD: Failed to read extent range [40696,40699], offset range [10668212224, 1048576], from disk B714DCE760 (capacity 53687091200), readTxn 10010. Error: 22: IO error

Løsning:
Kunden kan udføre en lagermigrering for denne berørte VM.
Hvis migreringen kunne lykkes, ville sikkerhedskopieringen fungere bagefter.
Hvis migreringen også mislykkedes, skal du kontakte VMware-support.

Affected Products

PowerProtect Data Manager, PowerProtect Software
Article Properties
Article Number: 000223734
Article Type: Solution
Last Modified: 14 May 2024
Version:  2
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