MyAccount: Common Issues with MyAccount and Products Stored There

Summary: In this article, you find a list of common issues with MyAccount (formerly Dell Digital Locker) and appropriate solutions and workarounds.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

MyAccount - Dell Digital Locker (DDL) has moved to MyAccount.

  • Dell Digital Locker functions are now within MyAccount in the left navigation under Software Licenses and Subscriptions.
  • Within your account you can obtain your licenses, manage your subscriptions, and access any available downloads.

What is stored in MyAccount?

  • Licenses - iDRAC, OpenManage Enterprise, CMC (M1000E, VTRX, FX2), OMI, OS10, VMware vSphere Standard OEM Pre-Installed version
  • ISOs - Microsoft Windows, and OS10
  • Documents, files, information, so forth - NVIDIA, OS10, VMware, Red Hat, SuSe, and so forth
  • Partner Activations Code - PACs - VMware, Red Hat, SLES
  • And many more products, for example: Client products, legacy EMC, and so forth

What is not stored in MyAccount?

Managing MyAccount:

  • All administrative tasks can be managed in MyAccount, like: Register a product, download a license, bind a license to Service Tag, add, remove users, create users, products groups, and so forth.
  • Information and instructions can be found in the FAQs section in MyAccount or in Frequently asked Questions
  • Exception: one option Unbind or Unassign license Key is not available in MyAccount - this requires help from Dell Technical Support.

How to ensure that the products are in the correct MyAccount?

  • Sales must ensure that that correct email addresses are added to Billing and Shipping fields in GII.
  • Sales must ensure that that correct email addresses are added to the Digitally Fulfilled Software and Services field in DSA.
  • End-Users should perform product registration by themselves.
  • Distributors should forward registration email to End-Users. Distributors should not register products to themselves.

Or

Common issues with MyAccount (formerly DDL) and products stored there

Solutions, Workarounds
  • Create or Reset Password - Button does not work.
  • You do not receive the email.
  • Usually MyAccount does not exist.
  • Create MyAccount first.
  • Certain products are not visible in MyAccount.
  • MyAccount is empty.
  • Customer is logged in to wrong MyAccount. Customer is using wrong email address or alias.
  • Looking for licenses in the wrong place
  • Licenses are stored in MyAccount.
  • MyAccount - Software Licenses and Subscriptions - Software Licenses.
  • Using PAC - Partner Activation Code instead of the license to activate software.
  • Use the PAC from MyAccount, go to third-party vendor licensing portal (VMware, Red HatThis hyperlink is taking you to a website outside of Dell Technologies., SuSeThis hyperlink is taking you to a website outside of Dell Technologies.), exchange their PAC for the license, use provided license to activate specific software.
  • Using VMware vSphere Pre-Installed version and wants this license to be visible in My VMware account.
  • Everything that is required to work with this version is available in MyAccount, like: ISOs, documents, other files, and the most important, the license itself
  • No interaction with https://my.vmware.com is allowed with these licenses.
  • It is physically not possible to add these licenses to My VMware portal.
  • Using VMware vSphere Pre-Installed version, and you try to activate the license in My VMware portal.
  • Error message in My VMware portal: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX is invalid or not eligible.
  • The license itself is stored in MyAccount (and not the PAC - Partner Activation Code).
  • It is not possible to activate it in My VMware portal, because it is license already.
  • Everything that is required to work with this version is available in MyAccount, like: ISOs, documents, other files, and the most important, the license itself
  • It is physically not possible to add these licenses to the VMware portal.
  • The downloaded Windows ISO does not work (various scenarios and errors codes).
  • Besides the Windows ISO, you find in MyAccount a second file with hash value.
  • Download and open the .txt file and check the hash value.
  • In Windows: In the search field, type PowerShell, right-click it, and select run as administrator, type: Get-FileHash <path to the ISO file>
  • Compare both hash values and in the case that they do not match:
  • Download Windows ISO again or download Windows ISO using another system.
  • Check and compare the hash values again.

Affected Products

iDRAC8, iDRAC9, Microsoft Windows Server 2016, Microsoft Windows Server 2019, Microsoft Windows Server 2022, Microsoft Windows Server 2025, Red Hat Enterprise Linux Version 7, Red Hat Enterprise Linux Version 9, Red Hat Enterprise Linux Version 8 , SUSE Linux Enterprise Server 15, Ubuntu Server LTS ...
Article Properties
Article Number: 000353257
Article Type: How To
Last Modified: 04 Sep 2025
Version:  2
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