Error When Installing or Upgrading the Dell Security Management Server with Secureworks Red Cloak Installed
Summary: When installing or upgrading the Dell Security Management Server with SecureWorks Red Cloak installed and enabled, you get an error that prevents Dell Security Management Server from installing or upgrading, with references to the PostGres database that is now leveraged for reporting. ...
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Affected Products:
- Dell Security Management Server with PostGRES Database
Affected Versions:
- v9.4 and Later
Cause
Not Applicable
Resolution
In order to work around this, you can temporarily disable the SecureWorks Red Cloak service, and then rerun the installer to install or upgrade Dell Security Management Server. This should now let the PostGres database initialize and install properly. Once Dell Security Management Server is installed properly, all Dell Services have started, and the Remote Management Console is working properly. Confirm and apply all the Dell Security Management Server policies, and then reenable the SecureWorks Red Cloak service. Then both the Dell Security Management Server and SecureWorks Red Cloak should be functioning as expected.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
Affected Products
Dell Encryption, SecureworksArticle Properties
Article Number: 000180527
Article Type: Solution
Last Modified: 16 Jan 2024
Version: 9
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