Dell Camera Connected to a USB 2.0 Port Cannot Record Video Using Dell Display and Peripheral Manager

Summary: The Windows version of Dell Display and Peripheral Manager (DDPM) cannot record video. This occurs when the Dell camera is connected to a USB 2.0 port.

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Symptoms

The DDPM application may fail to record or capture video when used for recording.

Affected Platforms:

  • Dell Webcam WB3023
  • Dell Webcam WB5023
  • Dell Webcam WB7022

Affected Application:

  • Dell Display and Peripheral Manager

Cause

Some video formats cannot be recorded due to USB 2.0 bandwidth limitations.

Resolution

 

Updating the DDPM driver version 2.1.2.12 or later on the computer resolves the issue. To download and install the DDPM driver, refer to: How to Download and Install Dell Drivers and Firmware

Affected Products

Dell Display and Peripheral Manager, Dell Pro Webcam WB5023, Dell Webcam WB3023, Dell Webcam WB7022
Article Properties
Article Number: 000377090
Article Type: Solution
Last Modified: 09 Oct 2025
Version:  3
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