Dell Command Monitor Error in Event Viewer: Event ID 1054 (AlertTemperatureProbeFailure)

Summary: Computer may see errors in the Windows 10 Event Viewer. The errors are related to instance ID 1054 (AlertTemperatureProbeFailure) and Dell Command | Monitor.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Command | Monitor

Affected Platforms:

  • OptiPlex All-In-One Plus 7410
  • OptiPlex 7490 All-In-One
  • Latitude 5521
  • Precision 5560
  • Precision 3561

Errors include:

"Temperature sensor detected a failure value Sensor location: SKIN ,"
"Temperature sensor detected a failure value Sensor location: VIDEO ,"
"Temperature sensor detected a failure value Sensor location: CPU ,"
"Temperature sensor detected a failure value Sensor location: DIMM A ,"

Cause

The issue occurs due to BIOS code UPPER_NON_CRITICAL_THRESHOLD_SUPPORTED and UPPER_CRITICAL_THRESHOLD_SUPPORTED not supported by the affected platforms.

Note: Removal of this code is required to resolve the issue.

Resolution

Downloading and installing the latest BIOS resolves the error.

BIOS Updates:

Affected Products

Dell Command | Monitor, Latitude 5521, OptiPlex All-in-One Plus 7410, OptiPlex 7490 All-In-One, Precision 3561, Precision 5560
Article Properties
Article Number: 000197720
Article Type: Solution
Last Modified: 24 Apr 2025
Version:  8
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