NetWorker: Server License is Showing as Eval (Evaluation) Mode

Summary: The NetWorker server was configured with a valid license but is now showing its license conformance as "Eval", indicating it is in evaluation mode.

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Symptoms

In the Server Properties under the configuration tab, under the Conformance report in the License conformance Full Conformance shows as Eval:
image
Figure 1: NetWorker server properties licensing shows conformance as "Eval."

Also the NMC user interface header shows "eval" :
image
Figure 2: The NetWorker Management Console (NMC)s header shows "Eval."
 

Cause

This issue can have different causes, for example:
  • This issue may be caused after performing a NetWorker server disaster recovery (NSRDR).
  • NetWorker server operating system was upgraded.
  • Corruption of the NetWorker server resource database. 

Resolution

Use nsradmin to delete the license when services are down and after restarting services, license has been re-read.

Follow the below steps to remove the license offline from the res db:

1. Copy the license from CLP license text to notepad.
2. Stop the NetWorker services and NMC (gstd) services.
On Windows: 
net stop nsrexecd
On Linux: 
systemctl stop networker
systemctl stop gst

3. Check that any stale processes are running, if yes kill the process.
On Windows:

To check the stale processes: 
tasklist | findstr nsr
To kill the stale process: 
tskill <pid>
On Linux:
To check the stale processes: 
ps -ef | grep nsr
To kill the stale process: 
kill -9 <pid>


4. Copy the res under /nsr to any safe location.

5. Access the nsrdb using nsradmin in offline mode:

Windows:

nsradmin -d "C:\Program Files\EMC NetWorker\nsr\res\nsrdb" 

Linux:  

nsradmin -d /nsr/res/nsrdb

6. Then enter:

nsradmin>t
Known type: NSR,..... all the types will be listed
nsradmin>p type:NSR license
nsradmin>delete type:NSR license;name:CLP Capacity License
Delete? y
deleted resource id.....

7. Restart the services.

On Windows:

net start nsrd && net start gstd

On Linux:

systemctl start networker
systemctl start gst

8. Then launch the NMC and check that the Full conformance is updated.

Affected Products

NetWorker
Article Properties
Article Number: 000213006
Article Type: Solution
Last Modified: 31 Oct 2023
Version:  1
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