Secure Connect Gateway: Connectrix Cisco MDS Switch is unreachable
摘要: This article explains how to solve and error when trying to connect to the switch remotely by Secure Connect Gateway (SCG): Error: Failed to initiate Remote support due to connectivity issues from the gateway. ...
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说明
When trying to connect to the Switch remotely by Secure Connect Gateway (SCG), this error can appear:
Error: Failed to initiate Remote support due to connectivity issues from the gateway.
Resolution:
Perform the below steps:
- Log in to SCG (Secure Connect Gateway) User Interface Page with admin credentials.
- On the upper right tab, choose connectivity test.
- Then click test the connection.
- If all are green, reboot SCG Virtual Machine (this resolves the issue).
- If the same issue persists and all tests are green tick, contact Dell support.
受影响的产品
Secure Connect Gateway产品
Secure Connect Gateway, EMC Secure Remote Services文章属性
文章编号: 000212403
文章类型: How To
上次修改时间: 21 11月 2025
版本: 4
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