SupportAssist for Home PCs

Dell AIOps (formerly CloudIQ) is a cloud-based application that provides simple, proactive monitoring and troubleshooting of your Dell IT infrastructure including integration with VMware. It leverages machine learning to proactively monitor and measure the overall health of servers, storage, and switches through intelligent, comprehensive, and predictive analytics. Dell AIOps is available at no additional charge for Dell products covered with a valid ProSupport (or higher) contract.

If SupportAssist version 4.0 or later fails to install, an error code is displayed. SupportAssist error codes, descriptions, and recovery methods are explained here.

Learn about Wireless LAN card issue occurs when running LAN test in SupportAssist 4.0.3.

Learn why SupportAssist Consumer version 4.10.1 and 4.10.5 cannot open successfully and recommend restarting the computer.

New Chrome and Edge browser updates restrict local network access by default, impacting experiences on dell.com/support. Learn how to restore functionality by adjusting browser permissions.

PowerStore appliances connected to SupportAssist may experience scenarios where the SupportAssist database (db) grows too large which can interfere with the ability to perform upgrades.

Dell EMC Secure Connect Gateway remediation is available for the Apache Log4j Remote Code Execution Vulnerability that may be exploited by malicious users to compromise the affected system. Dell recommends implementing this remediation as soon as possible in light of the critical severity of the vulnerability.

Dell SupportAssist for Home PCs and Business PCs remediation is available for an Intel Ethernet Diagnostic Driver third-party component vulnerability that may be exploited by malicious users to compromise the affected system.

Learn what to do when a computer running Windows 11 in a Chinese Simplified language displays SupportAssist for Home PCs with missing text or in English.

A hardware scan run in SupportAssist for Home PCs version 4.8.x reports a Warning status on the History page, but all hardware reports a Pass status.

SupportAssist OS Recovery environment consists of tools to repair or reset the operating system, backup files, and diagnose hardware issues.

Learn what to do if SupportAssist v4.10.1 shows an invalid message relating to the Internet not working.

Learn how to address issues with your network adapter not appearing in the SupportAssist OS recovery menu. Follow our guide to diagnose and troubleshoot this issue to minimize downtime and ensure your Dell system functionality.

Use the SupportAssist Dell Migrate tool to migrate and erase data from an old computer. Learn how to perform a data transfer and secure old data removal.

SupportAssist for Home and Business PCs Software Remediation is available for Privilege Escalation vulnerability in Software Remediation component that could be exploited by malicious users to compromise that affected system only.

This page is designed to appear under certain circumstances when searching for your Service Tag, Express Service Code, or Serial Number or part number.

Dell SupportAssist for Home PCs and Business PCs remediation is available for multiple security vulnerabilities that may be exploited by malicious users to compromise the affected system.

Dell SupportAssist for Business PCs and Dell SupportAssist for Home PCs has been updated to address a vulnerability, which may be potentially exploited to compromise the system.

Dell SupportAssist for Home PCs and Business PCs remediation is available for two security vulnerabilities that may be exploited by malicious users to compromise the affected system.

This article provides a list of security vulnerabilities that cannot be exploited on Dell EMC Secure Connect Gateway and SupportAssist Enterprise, but which may be identified by security scanners.

Dell SupportAssist for Home PCs and Business PCs contain remediation for a PC-Doctor plugin vulnerability that may be exploited by malicious users to compromise the affected system.

Microsoft Edge WebView2 runtime error is displayed when opening SupportAssist for Home PCs v4.0 on computers that does not have the WebView2 runtime installed.

Do not let a faulty SupportAssist for Home PCs installation slow you down. Correct the wrong version issue with our expert advice and solutions.

Experiencing high CPU usage after upgrading to SupportAssist for Home PCs v4.6.2? Follow the steps below to optimize performance.

A Dell Pro 14 Plus PB14255 connected to a dock may not show the correct monitor device name in SupportAssist for Home PCs when using DisplayPort.

When dragged in extend mode, the SupportAssist app flickers on the Dell Pro 14 Plus PB14255.

This article discusses SupportAssist displaying a Warning with a green checkmark on the wireless network card test after the diagnostic tests are completed.

This article provides more information about SupportAssist for Home PCs v4.0 not being able to be launched from the MyDell v3.1 and later application.

This document provides details on the Security Support for the in-scope software products listed in this article.

Dell SupportAssist for business PCs and Dell SupportAssist for home PCs have been updated to address an uncontrolled search path vulnerability.