PowerScale: Unsupported protocol while configuring Cloudpool Account with SSL

Summary: While configuring Cloudpool Account for the first time or modifying an existing one to use SSL, error is reported.

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Symptoms

Error message:        
Account validation failed to connect to remote server: clapi error: CL_UNEXPECTED; Unsupported protocol

The error received is the same either by skipping SSL validation or not skipping it.

Cause

  • The URI in use is reflecting the Load Balancer configured as reverse-proxy.
  • The configuration on the Load Balancer is to utilize encryption on the front-end and back-end as two different sessions.
  • The encrypted session on the back-end is unable to be established between the Load Balancer and the cloud provider "ECS"

Resolution

  • Configure the Load Balancer "LB" correctly by importing the correct root/intermediate SSL signing certificates in LB's authority store.
  • Configure the Load Balancer "LB" correctly by using the correct port on the cloud provider.     
Note: This is a configuration problem between the Load Balancer and cloud provider. User should engage the account team for help.

 

Affected Products

Isilon, PowerScale OneFS
Article Properties
Article Number: 000187112
Article Type: Solution
Last Modified: 28 أبريل 2026
Version:  6
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