NWUI: Får fejl med "Fejl i hentning af antal aktiviteter baseret på status fra overvågningstjeneste"

Summary: NWUI: Får fejl med "Kunne ikke hente seneste optællinger for dashboard og fejl i hentning af antal aktiviteter baseret på status fra overvågningstjenesten."

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Symptoms

NetWorker Web User Interface (NWUI) viser:

Failed to fetch latest counts for Dashboard and Error in fetching count of activities based on status from Monitoring service.

 

Fra nwui.log:
Linux: /nsr/authc/logfiler/nwui.log
Windows: C:\Programmer\EMC NetWorker\nsr\authc-server\tomcat\logfiler\nwui.log

17:00:15.942 [https-jsse-nio-9090-exec-7] ERROR c.e.n.c.n.i.MonitoringApi - Error in fetching count of activities based on status from Monitoring Service. java.net.ConnectException: Connection refused (Connection refused)

 

Fra monitoring-app.log:
Linux: /nsr/nwui/monitoring/app/logs/monitoring-app.log
Windows: C:\Programmer\EMC NetWorker\nwui\overvågning\app\logfiler\monitoring-app.log

Workflow table - deleting records older than 2023-01-26 07:13:25 2023-03-27 19:13:25.055 [CustomWorkflowRepositoryImpl] [networkerRabbitReconnectThread1] INFO Monitoring - Workflow table - No of records deleted: 0 2023-03-27 19:13:25.058 [CustomActionRepositoryImpl] [networkerRabbitReconnectThread1] INFO Monitoring - Action table - deleting records older than 2023-01-26 07:13:25 2023-03-27 19:13:25.061 [CustomActionRepositoryImpl] [networkerRabbitReconnectThread1] INFO Monitoring - Action table - No of records deleted: 0

 

Cause

Port 9095 lytter ikke på NWUI-serveren.

 

Resolution

  1. NWUI-tjenester er i køretilstand.
    Windows: tasklist | findstr nwui
    Linux: ps -ef | grep nwui

  2. NWUI-porte er enten ikke åbne eller lytter ikke:

    Linux:

    # netstat -ano | grep 9095
# netstat -ano | grep 5435

    Windows:

    > netstat -ano | findstr 9095
> netstat -ano | findstr 5435

 

BEMÆRK: Port 9095 og 5435 er nødvendige, for at NWUI kan kommunikere med sikkerhedskopieringsserveren. Hvis disse porte ikke er åbne eller ikke lytter, skal du kontakte dit operativsystem eller netværksteam for at gennemgå NetWorker-serverens operativsystemfirewall og eventuelle netværksfirewalls, der muligvis blokerer denne kommunikation.

 

Affected Products

NetWorker
Article Properties
Article Number: 000212108
Article Type: Solution
Last Modified: 23 May 2024
Version:  2
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