SourceOne Email Management - Journal Application randomly crashes

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Symptoms



SourceOne ExJBJournal.exe application crashes randomly.
In the Event Viewer the following can be seen:-


Faulting application name: ExJBJournal.exe, version: 7.2.3.3029, time stamp: 0x5739b775
Faulting module name: EMSMDB32.DLL_unloaded, version: 15.0.4849.1000, time stamp: 0x5784efbe
Exception code: 0xc0000005
Fault offset: 0x00011d8b
Faulting process id: 0x1b7c
Faulting application start time: 0x01d1f95e167f6a36
Faulting application path: D:\EMC SourceOne\Worker\bin\ExJBJournal.exe
Faulting module path: EMSMDB32.DLL
Report Id: 5e20c21a-6551-11e6-8102-005056ac7d10
Faulting package full name:
Faulting package-relative application ID:

Cause

The crash occurs while calling  MAPIUninitialize()  function. The function is called to soon.

Resolution

In order to avoid the ExJBJournal.exe application crash while calling   MAPIUninitialize()  a code change was made to have a delay of 5 seconds before calling it.

This problem is caused by a software defect cited under SDR 58719.
This issue is resolved in patches or Service Pack versions of EMC SourceOne Email Management 7.2 SP4 Hotfix 3 and greater.
EMC SourceOne Patch and Service Pack kits are available for download via  Link Error https://support.emc.com.

Affected Products

SourceOne

Products

SourceOne
Article Properties
Article Number: 000055227
Article Type: Solution
Last Modified: 26 May 2025
Version:  4
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