How to Attach Files to Your Service Request Through the Dell Support Portal

Summary: In some situations Dell Technical Support may request evidence to perform a more assertive diagnosis. This article illustrates how to attach files to your service request through the Dell Support portal. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Instructions

What do you need to know before you begin

 

  1. Go to Dell Support Service Request Search   
  2. Enter a service request number and click the 'Search' button.
    Search Service Request number
Figure 1: Search Service Request number
  1. Enter the email that was used to create the service request and click the 'Submit' button.
Validate email address
Figure 2: Validate email address
  1. Under ACTIVITY CENTER note the Attachments area, select the 'Add more attachments' button. 

    Service Request Summary page
Figure 3: Service Request Summary page
  1. Click 'Select Files'.
    Select Files
Figure 4: Select Files
  1. Select the files that you want to attach and click the 'Open/Open' button. 
  2. Confirm that all files are in the list, if not, click the 'Add another file' button and select the missing file, when complete click the 'Upload All' button. 
Upload attachements
Figure 5: Upload attachments
  1. Wait until all files have completed loading.
NOTE: The following file types are not supported:

Unsupported file types
Figure 6: Unsupported file types

Affected Products

SupportAssist, SupportAssist Enterprise, Legacy Tools
Article Properties
Article Number: 000217882
Article Type: How To
Last Modified: 29 Sept 2023
Version:  2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.