Cisco MDS 9700: Upgrade Error: Install has failed. Return code 0x40930000 (Current operation failed to complete within specified time).

Summary: Unable to perform switch upgrade due to standby supervisor facing issues.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

# show module
Mod Ports Module-Type Model Status
--- ----- ----------------------------------- ------------------ ----------
1 48 4/8/16/32 Gbps Advanced FC Module DS-X9648-1536K9 ok
2 48 4/8/16/32 Gbps Advanced FC Module DS-X9648-1536K9 ok
3 48 4/8/16/32 Gbps Advanced FC Module DS-X9648-1536K9 ok
4 48 4/8/16/32 Gbps Advanced FC Module DS-X9648-1536K9 ok
5 0 Supervisor Module-4 powered-up
6 0 Supervisor Module-4 DS-X97-SF4-K9 active *
7 48 4/8/16/32 Gbps Advanced FC Module DS-X9648-1536K9 ok
8 48 4/8/16/32 Gbps Advanced FC Module DS-X9648-1536K9 ok
9 48 4/8/16/32 Gbps Advanced FC Module DS-X9648-1536K9 ok
10 48 4/8/16/32 Gbps Advanced FC Module DS-X9648-1536K9 ok
Mod  Sw               Hw
---  ---------------  ------
1    9.2(1a)          1.2     
2    9.2(1a)          1.2     
3    9.2(1a)          1.2     
4    9.2(1a)          1.2     
6    9.4(2a)          1.0     =====missing slot 5
7    9.2(1a)          1.2     
8    9.2(1a)          1.2     
9    9.2(1a)          1.2     
10   9.2(1a)          1.2 
 
show install all failure-reason`
Install has failed. Return code 0x40930000 (Current operation failed to complete within specified time).


The above logs issues are observed in the show tech support details output.

Cause

This indicates a hardware issue and needs a hardware replacement.

Resolution

Replace the faulty standby Supervisor card.

NOTE: NX-OS should be same on both active and standby supervisor modules.
If the standby Supervisor card is on lower NX-OS code, kindly log in to standby supervisor card and upgrade it. 

#install all system bootflash: <new_image>.bin



 

Additional Information

To determine the failure case, you may also collect the following outputs from active SUP as well:

- Show boot
- Show tech-support module 5
- Show system internal mts sup registry register | i sync
- Show tech details

Affected Products

Connectrix MDS-Series Hardware

Products

VxBlock and Vblock Systems
Article Properties
Article Number: 000228438
Article Type: Solution
Last Modified: 19 May 2025
Version:  2
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