Dell Data Protection Virtual Edition Fails to Update with an SSL Error

Summary: An error appears with the message "WGET error: Code 5, Description: SSL verification failure", when attempting to update Dell Data Protection | Virtual Edition.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Data Protection | Virtual Edition

Affected Versions:

  • v9.10 and Earlier

WGET error: code 5
Figure 1: (English Only) WGET error: Code 5

Due to a change in certificate handling, the industry deprecation of SHA1 certificates, Dell was required to update to SHA256 certificates on the servers hosting the Dell Data Protection | Virtual Edition updates. Certificates that get signed by these new authorities but not recognized by the operating system that lies underneath Dell Data Protection | Virtual Edition. The local certificate store that holds validated and trusted root authorities must be updated to support these new signing authorities.

Other changes to the underlying operating system’s package update repositories also require that these repositories be updated before the local certificate store can be updated.

Cause

Not Applicable

Resolution

To update the certificate store:

  1. Log in to the Dell Enterprise Server Virtual administration console.

Login to the administration console
Figure 2: (English Only) Login to the administration console

Note:
  • The default credentials for Dell Data Protection Enterprise Server Virtual Edition are:
    • Username: ddpuser
    • Password: ddpuser
  • An administrator can change the default password within the product’s virtual appliance menu.

For information about enabling SSH, reference How to Enable SSH in Dell Security Management Server Virtual / Dell Data Protection Virtual Edition.

  1. From the Main Menu, select Launch Shell and then press Enter.

Launch Shell
Figure 3: (English Only) Launch Shell

  1. Type su ddpsupport and then press Enter.

Type su ddpsupport
Figure 4: (English Only) Type su ddpsupport

  1. Type the password for ddpsupport and then press Enter.

Type the password for ddpsupport
Figure 5: (English Only) Type the password for ddpsupport

Note:
  • The default credentials for Dell Data Protection Enterprise Server Virtual Edition are:
    • Username: ddpsupport
    • Password: ddpsupport
  • An administrator can change the default password within the product’s virtual appliance menu.
  1. Rename the existing sources files by running the command:
sudo mv /etc/apt/sources.list /etc/apt/sources.list.bak
  1. Generate a new sources.list file and open it with the command:
sudo nano /etc/apt/sources.list
  1. Copy and paste the repositories below into the new file:
deb http://old-releases.ubuntu.com/ubuntu precise main restricted universe multiverse
deb-src http://old-releases.ubuntu.com/ubuntu precise main restricted universe multiverse
deb http://old-releases.ubuntu.com/ubuntu precise-updates main restricted universe multiverse
deb-src http://old-releases.ubuntu.com/ubuntu precise-updates main restricted universe multiverse
  1. The resulting output should look like:

Resulting Output of adding repositories
Figure 6: (English Only) Resulting Output of adding repositories

  1. Save and close the file by holding Left CTRL and pressing X.
  2. A prompt appears to confirm the changes, press Y to confirm.

Save and close the file
Figure 7: (English Only) Save and close the file

  1. Press Enter to confirm the file name.

Confirm the file name
Figure 8: (English Only) Confirm the file name

  1. Update the operating system, and ensure that the latest certificates are present by typing running the following command.
sudo apt-get update && sudo apt-get upgrade -y && sudo apt-get install --only-upgrade ca-certificates -y

Type sudo apt-get update && sudo apt-get upgrade -y && sudo apt-get install --only-upgrade ca-certificates -y
Figure 9: (English Only) Type sudo apt-get update && sudo apt-get upgrade -y && sudo apt-get install --only-upgrade ca-certificates -y

Note: If an error occurs, type:
  1. sudo apt-get update and then press Enter.
  2. sudo apt-get install --only-upgrade ca-certificates and then press Enter
  1. Several lines of data appear, until done, is displayed twice, and the context to ddpsupport is presented again.

Several lines of data appear
Figure 10: (English Only) Several lines of data appear

Wait for done. to be displayed twice
Figure 11: (English Only) Wait for done to be displayed twice

  1. Type exit and then press Enter to log out of ddpsupport.

Type exit
Figure 12: (English Only) Type exit

  1. Type exit and then press Enter to log out of the shell to the UI.

Type exit
Figure 13: (English Only) Type exit

  1. The update now runs successfully.

Dell Enterprise Server update
Figure 14: (English Only) Dell Enterprise Server update

Note: For further information about the upgrade process, reference How to Upgrade Dell Security Management Server Virtual.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000130706
Article Type: Solution
Last Modified: 04 Jan 2024
Version:  11
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