USB Keyboard and Mouse Does Not Function During Post After Disabling USB Port in BIOS on Alienware Aurora R15 AMD
Summary: Learn about the USB keyboard and mouse issue on the Alienware Aurora R15 AMD.
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Symptoms
The USB keyboard and mouse on the Alienware Aurora R15 AMD may not work during POST when USB port is disabled. An error message "Alert! Keyboard initialization failure" may appear in POST screen. The computer can boot to operating system, but the USB keyboard and mouse may not work in the operating system. This issue may be seen on all front USB ports, and on five ports on the rear of the computer.
Cause
This is expected behavior of AMD CPU.
Resolution
Connect the USB keyboard and mouse to rear USB 3.2 type-A port.
Affected Products
Alienware Aurora R15 AMDArticle Properties
Article Number: 000207557
Article Type: Solution
Last Modified: 08 Jul 2025
Version: 6
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