Avamar: Cannot Log In to Avamar Node as Root Due to Potential File System Issue "Input-output error"
Summary: Cannot log in to Avamar node as root due to potential file system issue, "Input-output error."
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Symptoms
It is not possible to log in as root on an Avamar data node or connect to it using SSH.
Commands that are issued from the Avamar Utility Node (with SSH keys loaded), are not responsive.
A keyboard and monitor can be connected directly to the node to check the condition of the operating system.
The output may look similar to the following when logging in as root on the affected node:
The "ls -l listing of /data01/cur on the affected data node:
Commands that are issued from the Avamar Utility Node (with SSH keys loaded), are not responsive.
A keyboard and monitor can be connected directly to the node to check the condition of the operating system.
The output may look similar to the following when logging in as root on the affected node:
su - root
-bash: /bin/su: Input/output error
The "ls -l listing of /data01/cur on the affected data node:
ls -l listing /data01/cur
drwxrwxr-x 5 admin admin 4096 Oct 23 2008 avamar
?--------- ? ? ? ? ? cp.xxxxxxxxxxx
?--------- ? ? ? ? ? cp.xxxxxxxxxx
dr-xr-x--- 2 admin admin 4096 Aug 22 04:18 cp.xxxxxxxxxxxxx
drwxr--r-- 2 admin admin 4096 Sep 21 15:06 cur
drwxrwxr-x 2 admin admin 4096 Aug 23 03:27 cur.xxxxxxxx
?--------- ? ? ? ? ? hfscheck
?--------- ? ? ? ? ? hfscheck.xxxxxxx
?--------- ? ? ? ? ? hfscheck.xxxxxxxx
drwxr-xr-x 4 root root 4096 Oct 23 2008 home
drwx------ 2 root root 4096 Oct 23 2008 lost+foundCause
The root cause is unknown, but it is suspected that the file system is corrupted.
Results of connecting to the node can vary depending on the status of the operating system. It may not be possible to log in, or other errors may appear.
Results of connecting to the node can vary depending on the status of the operating system. It may not be possible to log in, or other errors may appear.
Resolution
Contact your Dell Support provider to run a file system check, and if necessary, rebuild the node.
Affected Products
Avamar, Avamar Data Store Gen3Products
AvamarArticle Properties
Article Number: 000041017
Article Type: Solution
Last Modified: 17 Jul 2024
Version: 9
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