NetWorker: Unable to fetch reports from NMC, No parameters available for selection

Summary: NMC report showing blank, none of the attributes are displayed for selection.

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Symptoms

NetWorker Management Console (NMC) Reports show no attributes available for selection. All the parameters are blank.

NMC Reports are blank

Cause

Database corruption occurred, after which nmcdb was not updated and hence the reports were not saved.

Database corruption error observed in the gstd.raw on the NMC server: 
0 DD-MM-YYYY 18:37:13  1 5 0 5328 5324 0 NMC_SERVERNAME gstd NSR notice MM/DD/YY 18:37:13.983104 Internal error: could not stop database process. 
0 DD-MM-YYYY 18:37:13  1 5 0 5328 5324 0 NMC_SERVERNAME gstd NSR notice MM/DD/YY 18:37:13.983104 FATAL ERROR: could not stop 'EMC GST Database Service' 
0 DD-MM-YYYY 18:37:13  1 5 0 5328 5324 0 NMC_SERVERNAME gstd NSR notice MM/DD/YY 18:37:13.983104 Internal error: could not stop database process. 
0 DD-MM-YYYY 18:37:13  1 5 0 5328 5324 0 NMC_SERVERNAME gstd NSR notice MM/DD/YY 18:37:13.983104 Internal error: could not stop database process. 
0 DD-MM-YYYY 18:37:13  1 5 0 5328 5324 0 NMC_SERVERNAME gstd NSR notice MM/DD/YY 18:37:13.983104 The most recently called subfunction returned error 2.

Location: 

Linux: /opt/lgtonmc/logs/gstd.raw
Windows: C:\Program Files\EMC NetWorker\Management\GST\logs\gstd.raw

The unrendered gstd.raw can be rendered using the following command:  
nsr_render_log /path/to/gstd.raw > gstd.log

Resolution

The following KB details the process that is required for recovering the NMCDB: NetWorker - How to Recover the NetWorker Management Console database

Affected Products

NetWorker
Article Properties
Article Number: 000055998
Article Type: Solution
Last Modified: 17 Mar 2025
Version:  4
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