Article Number: 000055998
NetWorker: Unable to fetch reports from NMC, No parameters available for selection
Summary: NMC report showing blank, none of the attributes are displayed for selection.
Article Content
Symptoms
When generating reports in the NetWorker Management Console (NMC), no attributes are available for selection. All the parameters are blank.
Cause
Database corruption occurred, after which nmcdb was not updated and hence the reports were not saved.
Location:
The unrendered gstd.raw can be rendered using the following command: nsr_render_log /path/to/gstd.raw > gstd.log 2<&1
Database corruption error observed in the gstd.raw on the NMC server:
0 DD-MM-YYYY 18:37:13 1 5 0 5328 5324 0 NWSERVERNAME gstd NSR notice MM/DD/YY 18:37:13.983104 Internal error: could not stop database process.
0 DD-MM-YYYY 18:37:13 1 5 0 5328 5324 0 NWSERVERNAME gstd NSR notice MM/DD/YY 18:37:13.983104 FATAL ERROR: could not stop 'EMC GST Database Service'
0 DD-MM-YYYY 18:37:13 1 5 0 5328 5324 0 NWSERVERNAME gstd NSR notice MM/DD/YY 18:37:13.983104 Internal error: could not stop database process.
0 DD-MM-YYYY 18:37:13 1 5 0 5328 5324 0 NWSERVERNAME gstd NSR notice MM/DD/YY 18:37:13.983104 Internal error: could not stop database process.
0 DD-MM-YYYY 18:37:13 1 5 0 5328 5324 0 NWSERVERNAME gstd NSR notice MM/DD/YY 18:37:13.983104 The most recently called subfunction returned error 2.
Linux: /opt/lgtonmc/logs/gstd.raw
Windows: C:\Program Files\EMC NetWorker\Management\GST\logs\gstd.raw
Windows: C:\Program Files\EMC NetWorker\Management\GST\logs\gstd.raw
The unrendered gstd.raw can be rendered using the following command: nsr_render_log /path/to/gstd.raw > gstd.log 2<&1
Resolution
The following KB details the process that is required for recovering the NMCDB NetWorker: How to Recover the NMC database? | Dell US
Article Properties
Affected Product
NetWorker
Last Published Date
15 Aug 2022
Version
3
Article Type
Solution