Dell Data Protection Virtual Edition Server v9.2 failed to retrieve domain

Summary: When opening the settings for a domain in the WebUI, you may receive a message which says "Failed to Retrieve Domain."

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Symptoms

Affected Products:

  • Dell Data Protection | Virtual Edition

Affected Versions:

  • v9.2.215

Error message
Figure 1: (English Only) Error message

Cause

There are two known causes for this issue:

  • Connectivity between the domain and the Dell Data Protection | Virtual Edition has been lost.
  • The password for the account used to add the domain has changed.

Resolution

To resolve this issue, we recommend updating the server from Build 9.2.215 to Build 9.2.221 or later. This improves error handling on the server to allow access to the domain configuration page despite the underlying issue.

If that is not an option, you can work around the issue by addressing the cause:

  • If connectivity has been lost between the Dell Data Protection | Virtual Edition and the domain, troubleshoot the connectivity issue.
  • If the password for the domain user that added the domain to the WebUI has changed, you can revert it to the previous password if that information is documented.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000126166
Article Type: Solution
Last Modified: 11 Apr 2024
Version:  8
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