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Article Number: 000134519

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Resolving a Windows 10 1903 Install Error on Dell AMD RAID/AMD Ryzen systems

Summary: Information about a windows 10 1903 update error on Dell systems using the AMD Ryzen CPU.

Article Content

Symptoms

Symptom

 

AMD RAID/AMD Ryzen Windows 10 1903 Install Error.

 

Are you experiencing an issue when attempting to update to Windows 10 1903, and your system is using the AMD Ryzen or AMD Ryzen Threadripper configured in SATA or NVMe RAID Mode?

Troubleshooting has identified that Toshiba SSDs use the backbone of AMD processors for their Chipsets and this is causing this update issue.

SLN319059_en_US__1AMD_RAID_Error
(Figure.1 AMD Ryzen or AMD Ryzen Threadripper configured in SATA or NVMe RAID mode.)

Affected systems

  • Any Dell System using the AMD Ryzen CPU and Windows 10.
 
Resolution

Solution

Our engineers have identified that this issue can be resolved by one of the following three methods:

Ensure that your BIOS is properly configured:

SLN319059_en_US__2icon Note: If you need to change any of these settings, first go back to the OS and backup anything you can't afford to lose. Modification of Boot Mode & SATA Operation mode can potentially lead to a No Boot.

  1. BIOS Settings:

    1. General -> Boot Sequence: set to UEFI

    2. General -> Advanced Boot Options: uncheck Enable Legacy Option ROMs

    3. System Configuration -> SATA Operation: set to RAID/RAID On

    4. Apply and then Exit

Update the AMD driver from the AMD website:

  1. Go to the AMD RAID Driver SLN319059_en_US__3iC_External_Link_BD_v1

    1. Go to the option titled: AMD RAID Installer (SATA, NVMe RAID) and download the file to your computer and then install it. This driver will require a reboot and then you can retry the Windows 10 update.

Carry out a clean install of Windows 10 1903 using the Micorosoft Media Creation Tool:

  1. Get Windows 10 Install Media:

    1. Download the Microsoft Media Creation Tool from the following link: Microsoft - Create Windows 10 installation media SLN319059_en_US__3iC_External_Link_BD_v1

    2. Click on Download Tool Now to download the Microsoft Media Creation Too

    3. Run the tool (if saving, do not save it to the USB you will be formatting)

    4. Click Accept

    5. Select the option Create installation media (USB flash drive, DVD, or ISO file) for another PC

    6. Ensure that Language, Edition, & Architecture match with what was sold on the system

    7. Select USB Flash Drive

    8. Select the drive

    9. The media should then download & start burning automatically

    10. Ensure the Finish button is clicked at the end

    11. Safely eject the USB

  2. Reinstalling the Operating System:

    1. Insert the Windows 10 Boot USB

    2. Power up the system while tapping F12 on the keyboard

    3. Select the USB UEFI option

    4. Make sure Language, Time/Currency, & Keyboard Input are all correct for your region

    5. Click Install Now

    6. Select I don’t have a product key (this will be loaded in later)

    7. Select Custom: Install Windows only (advanced)

    8. Select the partitions one at a time and select the Delete option

      SLN319059_en_US__2icon Note: If there are multiples drives in the system, please ensure that only the OS drive is cleared (typically Drive 0).

       

    9. Once the Drive shows only Unallocated Space, select Next and let the installation begin

 

Article Properties

Last Published Date

21 Feb 2021

Version

3

Article Type

Solution

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