Computers with Intel 12th Generation Processor Report a Blue Screen Error

Summary: This article provides information about a Blue Screen error that is reported on Dell computers with Intel 12th generation processor.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Customers may report the computer with Intel 12th generation processor encounters one or more of the following bluescreen errors:

  • WHEA_UNCORRECTABLE_ERROR
  • CLOCK WATCHDOG TIMEOUT
  • MACHINE CHECK EXCEPION

Cause

This is due to Intel Microcode issue.

Resolution

Updating the latest BIOS version on the computer will help resolve the issue. To download and install the latest BIOS:

WARNING: Dell recommends disconnecting devices such as external hard drives, printers, scanners, and so on before updating the BIOS.
WARNING: Dell laptops must have the battery installed and charged to at least 10% before you begin the BIOS update. Dell recommends connecting the laptop to AC power before proceeding with the update process.
NOTE: To learn more about updating the BIOS on a Dell computer, see the Dell knowledge base article BIOS Update Guide.
NOTE: To install the BIOS, your user account must have administrator privileges.
  1. Browse to https://www.dell.com/support/drivers.
  2. Identify your Dell computer.
    1. Click Download & Install SupportAssist to auto-detect your Dell computer. Follow the on-screen instructions to install Dell SupportAssist. For more information, see the Dell knowledge base article Dell SupportAssist (formerly Dell System Detect): Overview and Common Questions.
    2. Enter the Service Tag of the laptop and click Search.
    3. Or, click Browse all products and select your Dell computer from the catalog.
  3. Select the Operating System that is installed on the Dell computer.
  4. Under Category, select BIOS.
  5. Locate the latest System BIOS.
  6. Click Download and save the file to your computer.
  7. Open File Explorer and browse to the location where the downloaded file is saved.
  8. Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process.

Affected Products

Alienware m15 R7, Alienware x14, Alienware x15 R2, Alienware x17 R2, Dell Pro 13 Premium PA13250, Dell G15 5520, Dell G15 5521 Special Edition, Dell G16 7620, Inspiron 15 3520, Latitude 7330, Latitude 9330, Latitude 5431, Latitude 7430, Latitude 9430 , Latitude 7530, Latitude 5430, Precision 3470, Precision 5470, Precision 5570, Vostro 3520, XPS 13 9315, XPS 13 Plus 9320, XPS 15 9520 ...
Article Properties
Article Number: 000212479
Article Type: Solution
Last Modified: 13 Nov 2025
Version:  7
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