NetWorker: How to Identify the Software Serial ID to Open a Support Case

Summary: Where to find the software serial number for NetWorker when opening a Support case.

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Instructions

Versions matching following steps: 9.X and above
If there is any difference or update, see the latest product administration guide.

For NetWorker, there are two ways to get the software Serial ID (SWID).

1) How to get SWID in NMC:
  • In the NetWorker Management Console: NMC -> Server -> Server Properties -> Licensing -> CLP SWID
NMC method

2) How to get SWID in the License file:
  • On Linux Server: /nsr/lic/dpa.lic
  • On Windows Server: C:\Program Files\EMC NetWorker\nsr\lic\dpa.lic
  • On NMC: NMC -> Server -> Server Properties -> Licensing -> CLP license text

Using a text editor such as Notepad, open your NetWorker license file and search for SWID or SoftwareId

a.Example of license file LIC format

#############################################################
# EMC License File
# Activation Date: Nov 12, 2021 03:34:27 AM
# Activated By: System Admin
# Type:UNSERVED
#############################################################
INCREMENT NETWORKER_CAPACITY EMCLM 1.0 permanent uncounted \
VENDOR_STRING="HOSTID=192.168.xxx.xxx;COUNT=1;REVISION=15;PRODUCT_LINE=EMC \
NetWorker;FEATURE_NAME=NETWORKER_CAPACITY_Unserved;SWID=xxxxxxx;PLC=NETWV" \
HOSTID=INTERNET=192.168.xxx.xxx dist_info="ACTIVATED TO \
1005700500 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx. \
xxxxxxxxxxxxxxxxxxxxxxxxxx" ISSUER=EMC ISSUED=12-Nov-2021 \
NOTICE="ACTIVATED TO License Site Number: 100xxxxxxxx" \
SN=6xxxxxxx SIGN="00xx 00xx 00xx 00xx 00xx 00xx 00xx 00xx 00xx \
00xx 00xx 00xx 00xx 00xx 00xx "

B. Example of license file XML format:

 

#############################################################
<EMCLicense version="1.0">
<ActivationInfo>
<ActivationId>XXXXXXX</ActivationId>
<ActivationDate>XXXXXXXXX</ActivationDate>
<ActivatedBy> </ActivatedBy>
<ActivationType>ACTIVATE</ActivationType>
<ActivationCompany> XXXXXXXXX</ActivationCompany>
<ActivationSite>ACTIVATED TO License Site Number: XXXXXXX</ActivationSite>
<Issuer>EMC</Issuer>
<IssueDate>XXXXXXXXX</IssueDate>
</ActivationInfo>
<MachineInfo>
<MachineName>XXXXXXXXX Networker</MachineName>
<SoftwareIds>
<SoftwareId plc="NETWV">ELMNETXXXXXXX</SoftwareId>

 

Additional Information

The examples for each product are based on a certain version.
If there is any difference or update on the steps, see the latest product administration guide. Alternatively, contact the Support team.
Article Properties
Article Number: 000220062
Article Type: How To
Last Modified: 08 Dec 2023
Version:  1
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