PowerProtect: L'installazione del file system agent di PowerProtect Data Manager non riesce su AIX utilizzando un nome breve

Summary: Esiste un requisito specifico per utilizzare il nome breve sugli host AIX utilizzando il file /etc/hosts, configurato per avere la precedenza sul DNS (Domain Name System).

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Symptoms

Da /opt/dpsapps/fsagent/logs/OpAgentSvc-XXXX.log: 
YYYY-MM-DDTHH:MM:SS.232Z ERROR [] [pool-2-thread-8] [][][][TRACE_ID:b49b########06c0][] [c.e.d.e.a.s.s.i.AgentServiceImpl.sendRequestToAgentWithProtocol(282)] - Failed to connect to agent on host AIX_Client_Shortname: 
org.springframework.web.client.ResourceAccessException: I/O error on GET request for "http://10.##.##.AIX_Client_IP:7000/greetings": 10.##.##.AIX_Client_IP:7000 failed to respond; nested exception is org.apache.http.NoHttpResponseException: 10.##.##.AIX_Client_IP:7000 failed to respond 

YYYY-MM-DDTHH:MM:SS.903Z ERROR [] [pool-2-thread-2] [][ALERT:AGRA0004][][TRACE_ID:a10f046e33e7f0f4][] [c.e.d.e.c.s.m.DefaultMessageResourceModifier.printAlertLog(143)] - Date: Dec DD, YYYY HH:MM:SS PM; Summary: Unable to register the agent host AIX_Client_Shortname because short name is not allowed for agent registration.; Details: The agent registration cannot be completed because short name(s) for host are not allowed for the agent registration.; Recommended Action: To resolve the issue:

Cause

L'utente deve utilizzare il nome breve FSAgent nel file /etc/hosts, tuttavia PowerProtect Data Manager per motivi di sicurezza richiede un FQDN (Fully Qualified Domain Name).

Resolution

  1. Controllare il DNS per il client FSAgent per risolvere il problema sul nome di dominio completo
  2. Eseguire register.sh e installare l'Agent utilizzando "IP address" dove viene richiesto l'FQDN o l'IP.
  3. Modificato il file /opt/dpsapps/agentsvc/register.sh in modo che NSORDER = bind
Modificare il file in modo che NSORDER = bind
  1. Aprire il file più recente in /opt/dpsapps/agentservice/logs/Op*.log e cercare gli fqdn delle parole chiave.
Esempio: 
YYYY-MM-DDTHH:MM:SS.104Z INFO [] [https-jsse-nio-9001-exec-1] [][][][663d021b-120d-4ac4-a83c-85e8ac6c90d9][] [c.e.d.e.a.s.c.StateChangeUtils.processAgentRequest(89)] - Process Agent Request 
YYYY-MM-DDTHH:MM:SS.104Z INFO [] [https-jsse-nio-9001-exec-1] [][][][TRACE_ID:90f736f0f3001fb9][] [c.e.d.e.a.s.c.AgentRegistrationController.postAgentRegistration(107)] - Processing Agent Registration request for new payload: { 
"agentId" : "ede44140-5c1e-4e5a-b5cf-2739c630720c", 
"fqdns" : [ "AIX_Client_FQDN" ], 
"addresses" : { 
"ipv4" : [ "10.##.##.AIX_Client_IP" ], 
"ipv6" : [ ], 
"wwpn" : [ ] 
},
  1. Testare il backup ora.

Products

PowerProtect Software
Article Properties
Article Number: 000220749
Article Type: Solution
Last Modified: 23 Oct 2024
Version:  3
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