ECS: OBS: How to permanently correct customer data on a service request or account

Summary: This article provides guidance on updating customer data on the Service Requests (SRs) or accounts. It outlines what changes can be made by customers and the account team, as well as steps for modifying information and setting up Service Request notifications. ...

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Instructions

  1. Understanding the Limitations:

    • Technical Support cannot permanently update customer data on SRs or accounts. Only the account team or the customer has the required access for these modifications.
    • The account team has additional permissions that allow them to make these changes.

  2. Customer Update Capabilities:

    Customers can modify or add the following data on their accounts:

    • Dial Home Contacts
    • Site Access Details
    • Shipping Contact Address
    • Onsite Scheduling Contacts

  3. Steps for Customers to Update Information:

    • Sign in to the Dell Support site: Dell Support Site
    • Hover over your name in the upper right corner and click 'Manage Company Information'.
    • View, modify, or add information as needed.

  4. Setting Up Service Request Event Notifications:

    • Sign in to the Dell Support site: Dell Support Site
    • Hover over your name in the upper right corner and click 'Preferences'.
    • Click 'Show user settings & preferences'.
    • Navigate to 'Notifications & Alerts' and click 'Service Request Events'.
    • Click the 'Add Notification' button to create a Service Request Event Notification.

Additional Information

Only the account team or the customer can make permanent changes to the customer data on SRs/accounts. Dell support team can only make temporary adjustments within the SR.

Affected Products

Storage, Enterprise Storage, ECS

Products

ECS Appliance, ECS Appliance Gen 3, ECS Appliance Hardware Series, ECS Appliance Software with Encryption, ECS Appliance Software without Encryption, ECS Software
Article Properties
Article Number: 000228006
Article Type: How To
Last Modified: 04 Nov 2025
Version:  2
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