0xC00DB3B0 Error Code When Playing Ogg Format Audio File

Summary: When playing an Ogg formatted audio file on a Dell desktop, laptop, or tablet error code 0xC00DB3B0 appears.

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Symptoms

Dell desktop, laptop, or tablet shows error code 0xC00DB3B0 appears when playing Ogg format audio file with the following message:

  • "We can't open "Name of the file." It uses unsupported encoding settings."
    We can't open Name of the file. It uses unsupported encoding settings.

Affected Platforms:

  • Dell 14 DC14255
  • Dell 16 DC16255
  • Dell 16 DC16256
  • Dell Pro 13 Premium PA13250
  • Dell Pro 14 Essential PV14255
  • Dell Pro 14 Plus PB14250
  • Dell Pro 14 Premium PA14250
  • Dell Pro Max 14 Premium MA14250
  • Dell Pro Max 16 Premium MA16250
  • Dell Pro Max Slim FCS1250
  • Dell Pro Max Slim XE FCS1250
  • Dell Pro Max Tower T2 FCT2250
  • Dell Pro Max Tower T2 XE FCT2250
  • Dell Pro Rugged 12 Tablet RA02260
  • Dell Pro Slim Essential QVS1260
  • Dell Pro Slim Plus QBS1250
  • Dell Pro Slim Plus XE QBS1250
  • Dell Pro Tower Essential QVT1260
  • Dell Pro Tower Plus QBT1250
  • Dell Pro Tower Plus XE QBT1250
  • Dell Slim ECS1250
  • Dell Tower ECT1250

Cause

Error code 0xC00DB380 is due to a Windows 11 24H2 issue.

Resolution

Updating the Windows 11 OS to version 25H2 or later on the computer resolves the issue.

Affected Products

Dell 14 DC14255, Dell 16 DC16255, Dell 16 DC16256, Dell Slim ECS1250, Dell Tower ECT1250, Dell Pro Max Slim FCS1250, Dell Pro Max Slim XE FCS1250, Dell Pro Max Tower T2 FCT2250, Dell Pro Max Tower T2 XE FCT2250, Dell Pro Max 14 Premium MA14250 , Dell Pro Max 16 Premium MA16250, Dell Pro 13 Premium PA13250, Dell Pro 14 Premium PA14250, Dell Pro 14 Plus PB14250, Dell Pro 14 Essential PV14255, Dell Pro Slim Plus QBS1250, Dell Pro Slim Plus XE5 QBS1250, Dell Pro Tower Plus QBT1250, Dell Pro Tower Plus XE5 QBT1250, Dell Pro Slim Essential QVS1260, Dell Pro Tower Essential QVT1260, Dell Pro Rugged 12 Tablet RA02260 ...
Article Properties
Article Number: 000305970
Article Type: Solution
Last Modified: 07 Apr 2026
Version:  9
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