Dell Pro Max 14 MC14255 or Dell Pro Max 16 MC16255 Using a Jabra PanaCast Webcam Cannot Be Detected When Webcam Is Connected to a Dell Dock

Summary: The computer cannot detect an external Jabra PanaCast webcam when connecting the Jabra PanaCast to a dock USB port.

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Symptoms

The Jabra PanaCast function does not work when the webcam is connected using USB to a dock instead of the computer.

Affected Platforms:

  • Dell Pro Max 14 MC14255
  • Dell Pro Max 16 MC16255

Affected Docks:

  • Dell Dock - WD19S
  • Dell Thunderbolt Dock - WD22TB4
  • Dell Pro Dock WD25

Cause

A compatibility issue between the dock and the Jabra PanaCast causes this issue. The computer’s USB 3.0 bus cannot successfully get the device descriptor. The dock passes the descriptor command from the computer side, but the Jabra webcam is unable to respond to it.

Resolution

Connect the Jabra PanaCast to a USB port on the computer.

Affected Products

Dell Pro Max 14 MC14255, Dell Pro Max 16 MC16255, Dell Pro Dock WD25, Dell Dock – WD19S, Dell Thunderbolt Dock – WD22TB4
Article Properties
Article Number: 000335072
Article Type: Solution
Last Modified: 15 Sep 2025
Version:  2
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